BlackBerry

[shantelle90]

My internet on my blackberry was working fine and then suddenly it says

'unable to connect to the internet, please try again later.

if the problem persists please contact your service provider'.

it comes up with this message when trying to access the internet normally and through my home wireless after trying to load for 5 minutes. This has never happened before, up until today.

[tommo86]

Exactly the same problem with mine, can only think its a vodafone issue

[bertyb]

Hiya, I would try the sim card in something else to be sure its the device and possibly a reset of the device ?

[zarkrax · Accepted solution]

Same with our our BOLD 9700 and CURVE 8520

I have found a work a round until Vodafone fixes it:

By default the browser is set to INTERNET BROWSER  in this configuration the browser decides to WI-FI or WAP depending if WI-FI is available.

If you set the browser configuration to HOTSPOT it will use your WI-FI connection.

If you set it to VODAFONE LIVE or BROWSER it will use WAP.

To change the configuration by following these steps:

1. While in the web browser press black berry key
2. select options
3. Select Browser Configuration
4. Select the drop down next in the Browser section
5. Select desired configuaration
6. Press blackberry key
7. Save options

You will find if you exit the browser and go back into the broswer it will set itself again to internet browser.

[shantelle90]

i've tried my sim in my old phone and took my battery out etc. It still doesn't connect to the internet.

[shantelle90]

Thanks! that works fine changing it to the hotspot.

Thanks again

[zarkrax]

If you need to connect to the internet, use my work a round, a few posts back.

Forgot to add these instructions are for OS 5.0 other OS versions may be different.

[leahb2411]

it hasnt worked for me

[leahb2411]

how do you get the facebook app working?

[roethenbaugh]

HiI am a new member and have been trying to find support around the forum but can find nothing to help me.

So............ i have a BB 8520.  Can make calls etc but cannot connect to the internet, when i click on browser I get "unable to connect to the internet, please try again later, if the problem persits please contact your service provider"

Can someone point me in the right direction to get this fixed, please

Hazel

[roethenbaugh]

Did try this but my wifi isn't set up yet.  Would just like to connect to the web in the straight forward maznner I could with my old phone

[Martin]

Hi roethenbaugh

Welcome to the eForum it is always good to see new faces on here.

First of all can you confirm if you have the BlackBerry Internet Solutions (BIS) added to your number?

If you don’t have this you won't be able to gain access to the internet.

This is something that you can get for £5 per month on either Pay Monthly or Pay as you go.

If you do have this I would make sure that the service books are sent to your phone, to do this:

Options > Advanced Options > Host Routing Table > highlight any line of numbers and press the BlackBerry button then register.

This will then request for these to be sent to your phone.

Please let me know how you are getting on with this.

Thanks

Martin

eForum Team

[roethenbaugh]

Hi Martin

thanks for your response.  Unfortunatley when I follow your suggestion and click on Host Routing Table it says *No Entries* :

Hazel

smileysad:

[Martin]

Hi roethenbaugh

This sounds like you don't have BlackBerry Internet Service (BIS) added on your number.

So that we can check this for you I have just sent you an email. If you can reply back to that with the relevant information we can then check this out.

Thanks

Martin

eForum Team

[adamcarts]

Sorry to jump in and hijack the thread. But I can't get Wifi to connect on my Torch. All working until last night. Is there a problem with BIS? Would this affect Wifi? 

Adam

[Wayne]

Hi adamcarts

Thanks for your post here. I’m sorry to hear that you are having problems with your WiFi connection.

BIS won’t affect WiFi on your handset so can you tell me exactly what is happening?

Do you get any error messages?

Does the WiFi physically connect?

Have you tried resetting your modem?

Have you tried re-entering your WiFi key?

Have you been able to test this with a different modem?

Please let me know and we’ll be happy to help you further.

Thanks

Wayne

eForum Team

Want to give feedback about me?

You can do so here

[Mei]

Kind of jumping on the bandwagon here, not sure if it's the right place to post...?

I accidentally switched from Internet Browser to Vodafone Live! this afternoon, and when I switched back I got the error message: "Unable to connect to the Interntet at this time." etc. I've tried the methods above and it still isn't working. The WiFi isn't either. Any suggestions?

Cheers,

~Mei

[Wayne]

Hi Mei and welcome to the eForum

So are you trying to connect to the Vodafone network or via WiFi?

If it’s via WiFi, have you tried disconnecting and reconnecting?

Have you tried resetting your router?

What happens when you try to connect to the Vodafone network?

Thanks

Wayne

[johnconstable]

I have the'unabl to connect..." error as with the OP.

i have BIS

calls are fine

My home wifi broadband is working on my laptop

neither home wifi or mobile network connect but both are ticked/enabled

it has worked in the past for at least a year with no problems

i tried to cure it by updating the OS to the latest OS7 and initially it worked then stopped

I~ tried to turn on mobile hotspots but i get the error 'cannot start due to a temp network problem"

the only advice i've had from vodafone is to reload the os which is pretty pathetic advice as i said i'd already done it and its hardly something you can do very often.

its end of contract time and i'm so frustrated by this i'm beginning to think the only way i can fix it is to change networks but id rather not.

[Jenniferglen25]

my internet is playing up vodafone told me to reset my internet settings the problem is i dont know how to do this can you help?