the first thing to try is logging into your Hotmail account and change the password. Then try it again and see if it makes any difference.
You can also try setting up the email account on the vodafone/BB webpage rather than on the phone.
http://www.mobileemail.vodafone.net/
Very weird - sorry no more suggestions. Hopefully someone else with come up with something else.
Do you have any other email addresses? Try setting up a gmail or Yahoo account and see if that has the same issue.
It sounds like an account specific issue. Something on your accounts some to have gone wrong. The eforum team will be along to helo you but they work on a first come first served basis so please be a little patient.
Hi jamieandlaura,
I’m sure we can sort this for you.
First things first, with you saying this only seems to be affecting hotmail accounts, can you start by confirming that the login details work successfully on the hotmail site for me? Case sensitivity can lead to unexpected failures. I realise this is something you may have checked already, and I just want to confirm it before we move on to avoid missing something obvious.
Next, can you walk me through exactly what you're doing step-by-step when setting up the account on the device, including the point where the error stops the set-up? By knowing the steps you're taking, we can better see what may be causing this. You don't need to include secure data like the email address or password, but any other selections such as settings or ports made during the process will give us a better picture.
Finally for now, when you get the error, does this happen when the details are entered on the device or when they are submitted to the email server? This will help to see if something is blocking things at the BlackBerry or Hotmail end.
Dave
Hi jamieandlaura,
Thanks for the update, I'm glad to hear the glitch was addressed. As I understand it, you need to separate the inboxes out like this:
Cheers, Ben
Hi jamieandlaura,
It’s great to hear that Ben managed to sort this for you.
If you wouldn’t mind taking 30 seconds, we’d really appreciate it if you could fill out this short survey about us. Remember, this survey is about how ‘Ben’ dealt with your query.
Thanks
Wayne
