01-11-2011 09:26 AM
Hi not sure if anyone else has had issues with repairs?
I bought a brand new Blackberry Bold from Vodafone last month after I had mine stolen (still waiting to claim from my bank due to vodafone sending me the wrong phone details to support my claim) however the phone had issues with reading the media card 70% of the time it was fine but the longer I had the phone a message kept flashing up saying no media card inserted more regularly.
Anyway the phone was sent away last Friday to be repaired with an estimated repair time of 2 weeks on the form I was given, but I found out the next day the Carphone warehouse store a few doors down could have fixed it in their store a lot quicker without the phone being sent away, why couldn't vodafone have advised me of this? Instead my almost brand new phone is now hanging around the repair centre. It was extremely difficult to even get hold of the stores number to ask if they could send my phone straight back so I can take it to Carphone Warehouse. Is it that difficult for somebody to communicate to the repair centre to send the phone back? I'am being billed for services I can't use and having spent over £300 on a product with you in September I think the customer service is the worst of any provider I have been with!
04-11-2011 03:40 AM
Thanks for your post here. I’m sorry to hear of the trouble you have had with your phone. I appreciate how frustrating this must be for you.
Unfortunately, we cannot advise you of what services other providers/companies offer as we simple won’t know. With regards to sending your phone back, this wouldn’t be possible as there is no direct line of communication between the store and our repair centre. Our repair centres are extremely busy and taking phone calls as well would only impact the turnaround time of the repairs.
I’m sure that once you get your phone back, (which will only be another 7 days at the most by now) I’m sure you’ll be happy with the results and happy to have a fully functional phone again.
07-11-2011 04:54 PM
the phone wont be working as I explained in my first post I asked for the phone to be sent back as soon as i realised somebody else could fix it sooner without it leaving the store. The phone has now been lying in the repair centre for a week (even though I asked for it back over a week ago) If it takes this long to get it sent back without being fixed I dread to think how long it would take if somebody had fixed it. Also surely your company should be aware of its competitors services that is a very narrow minded approach. it is stupid that you have no contact with your repair centre that is exactly the problem yet you are more than willing to send your customers phones there???
14-11-2011 09:11 AM
ref number is 6116978, however i had the phone back on friday after being told it had been fixed and it just needed a sotware update. I already tried a software update before sending the phone away then Vodafone sent it away for 2 and half weeks and it comes back still broken but a note to say we have done a software update????? It is like banging your head on a brick wall dealing with you guys. i Would never consider a further contract with vodafone after this.
15-11-2011 05:41 PM
24-05-2012 06:40 PM
25-05-2012 03:27 PM
Hi there Kukirach,
Thanks for your feedback about your experience with our repairs team.
We are set guidelines by the manufacturer and if the repair falls outside these guidelines then we are not allowed to touch the handset unless it's chargeable. You're of course entitled to a second opinion from the manufacturer.