30-03-2012 10:26 AM
So, the news today is that RIM are in serious trouble and plan to concentrate on business customers only.
My question is, what happens if they stop supporting non-business customers like me, who are on a two-year Blackberry contract?
What if I suddenly can't get BIS services or, even worse, what if RIM go under completely? What is the legal position? will I be stuck with a phone I can't use until my contract ends?
Solved! See solution
30-03-2012 02:10 PM
Over the last couple of years there have been numerous reports of imminent doom for RIM/Blackberry. They still have a sizeable share in the smartphone market & a good reputation for their products. Yes, they have had plenty of well-publicised problems/mistakes but, as far as I can tell, the reports of a pullout from consumer markets is a massive over-reaction by new outlets infatuated by Apple & desperate for RIM to fail.
From Crackberry & CIO ...
The reaction from RIM on the matter was on point, as noted by Patrick Spence, RIM's Managing Director of Global and Regional Marketing via his Twitter account:
"We remain committed to all of our Customers (consumer & enterprise) and are enhancing our support/solutions for enterprise."
As for the legal postion in a 'what-if' scenario ... your agreement/contract is with Vodafone. It would be up to Vodafone to work out a remedy.