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Hi witty73
I am not 100% sure what the status of the issue here. What I am presuming is that you have already got the phone but it is faulty and that you are waiting for a replacement?
If this is the case I would need to recommend getting in touch with the returns team of the channel you got this from to see where the replacement is. If you are still within your first 7 days of receiving the handset you are still able to return the handset and then look at some other options, again the returns team do need to be contacted to get this arranged.
If you have any other questions please let me know
Martin
eForum Team
I am not 100% sure what the status of the issue here. What I am presuming is that you have already got the phone but it is faulty and that you are waiting for a replacement?
If this is the case I would need to recommend getting in touch with the returns team of the channel you got this from to see where the replacement is. If you are still within your first 7 days of receiving the handset you are still able to return the handset and then look at some other options, again the returns team do need to be contacted to get this arranged.
If you have any other questions please let me know
Martin
eForum Team
Hi Nash86,
In your position I'd be annoyed as well, as a paying customer you deserve correct information and your replacement to be sent in the promised time.
Were this an order the phone order we would be able to do more for you however as its an online order we are very limited in the help we can give as we don't have the systems.
I recommend you call the V-Store yourself on 08080 408 408 to chase this up.
Apologies there is nothing more direct we can do for you.
Thanks
Holly
eForum Team
In your position I'd be annoyed as well, as a paying customer you deserve correct information and your replacement to be sent in the promised time.
Were this an order the phone order we would be able to do more for you however as its an online order we are very limited in the help we can give as we don't have the systems.
I recommend you call the V-Store yourself on 08080 408 408 to chase this up.
Apologies there is nothing more direct we can do for you.
Thanks
Holly
eForum Team
