23-09-2011 09:55 PM
26-09-2011 02:21 PM
I can see the frustration - it obviously worked originally, so it should work again.
We need to rule out a few possible sources of the issue to get to the bottom of this.
Firstly, can you try a hard reset of the BlackBerry for me - this will work like a PC reboot and clear away anything which hasn't closed properly. To do this, just follow the steps below:
- Switch the handset on
- Whilst powered up, remove the SIM card and battery
- Put the battery back in and switch on
- Wait a couple of minutes, then remove the battery again
- Replace the SIM and battery and switch back on
If this doesn't work, can you try rebooting the router to clear out anything at that end?
Next, are you able to connect with a different phone to this router, and can you connect to any other hotspot successfully? If so, this would help to rule out any technical issues.
Also, just to check, has the router updated at all since the first attempt, have you updated the handset in any way, or have you activated any security? If you have security on the router, can you connect if you switch this off for a moment to test?
If you can try this for us and let us know if you have any issues, then we'll be able to get a better picture of what may be stopping the connection, whether it's an error disconnecting or something else.
If anything here is helpful, please let me know with some feedback!
26-09-2011 03:08 PM
27-09-2011 07:03 PM
Can you give this a try for me.
Go to Manage Connections > Setup Wi-Fi Network > Saved Wi-Fi Networks > Select the network you are connected to as in Linksys or Netgear etc.
Finally make sure the box that says "Allow inter-access point handover" is checked and you should be able to connect.
Let me know how you get on.
27-09-2011 11:12 PM
Trev further to previous reply, have now found and checked the "Allow inter-access point handover". It was one of three. The other two were checked but it was not. The other two were "SSID broadcasted" and "Automatically obtain IP address and DNS". It still "failed to associate with the network".
Please don't spend too much time on it. I am very grateful for your help but I am convinced there is some gremlin making it somehow 'unfixable'
29-09-2011 01:22 AM
Thanks for coming back to us here. I’m sorry to hear that this still isn’t working for you.
I’m not really sure what else we can do here, it just seems like there is some sort of compatibility issue between the handset and the router.
As a last resort have a read through this and see if any of the posts on the numerous threads are of any use to you.
Let me know how you get on.
If you have a spare minute could you please take the time to fill out a short feedback form about me?
You can do so here
29-09-2011 02:19 AM - edited 29-09-2011 02:20 AM
"In the past I think I have rebooted the router simply by turning it off and on again - I don't know any other way to reboot it."
Just switching it off and on just set the internet connection. You will need some like a paper clip (something with a narrow point at the end) and push the rest button in on the back of the router for 10 seconds. This will take you router back to default settings. A word off advise, if you need to enter and username and password for the router to go on line, You will have to enter them, after reset.
Here a video clip of what to do. Click here.
The other question is does your phone work with other routers ok!
29-09-2011 09:30 AM
Thank you for your response.
Firstly, I do not have another router to try the phone with so don't know.
Secondly, there was a pwer cut last night. Don't know if that had the effect of rebooting the router, or if it had anything to do with it at all, but now the phone is connected to the router without me doing anything to it! Im' sure it will kick out again some point with same mystery but he ho shouldn't complain.
Thanks for all your help.
Heres hoping I have no further cause to contact the forum on this subject.
Grateful thanks once again