08-06-2012 02:26 AM
hi i need help please. my blackberry torch 9860 will not charge,when i attach charger its saying unable to charge using this portal to charge on your pc/laptop try changing, well for starters i am using the external plug in the wall to charge so why is it saying im conected to my laptop and when i connect to the laptop it says the same so now i have a fone i cannot use as it has no charge and no way to charge it so please help many thanks kandifloss1
08-06-2012 07:32 AM
08-06-2012 12:40 PM
I've never seen this message myself, but it sounds like something that would be shown if the phone detected insufficient voltage from the charger.
It could be a faulty charger, a faulty cable or a problem with the charging circuits in the phone.
Are you using the same USB cable to connect to the laptop?
(Assuming you're using the standard, two-piece, charger & usb cable that comes with the phone.)
Do you have the Blackberry drivers or Desktop Manager installed on your laptop?
(Without the drivers a USB port on a PC does not supply sufficient continuous voltage to charge ... & laptop USB ports are generally lower output anyway.)
If not, install Desktop Manager & drivers. Can you try a different laptop or PC?
Do you know anyone with a similar charger?
One other thing that might give the charging circuit a nudge ... Pull the battery, plug in & switch on charger then refit the battery.
Hope this helps.