BlackBerry

[hardy1989]

hi, over the last 2 days my bold 9700 speaker has gone very muffled, this is when either on the phone making a call or listening to music (at any volume). During phonecalls there is a high pitched noise what comes and goes which only I can hear and no the other person on the other end of the line. What should i do as the phone is only a few months old as I received a new one from the insurance after losing my other one. Its becoming increasingly annoying making calls and I can't really afford to send the phone to vodafone for repairs as I need my phone on a daily basis. Any help would be much appreciated, Mark

[Dave]

Hi Hardy1989,

Firstly, do you get the same background distortion over headphones and handsfree kits? This would help to rule out the speaker as the cause.

Secondly, does it happen with all calls, or just certain ones? If the later is there a pattern, such as the same caller, same time or same network? Can you reproduce the issue at will?

You may want to try a hard reset of the handset, just in case anything needs clearing up on the device:

 - Switch the handset on
 - Whilst powered up, remove the SIM card and battery
 - Put the battery back in and switch on
 - Wait a couple of minutes, then remove the battery again
 - Replace the SIM and battery and switch back on

Finally, hive you changed anything on the handset around the time this started?

I'm confident we can get this sorted for you.

Dave

eForum Team

[hardy1989]

Hi Dave,

sorry about the late reply. With headphones I get no distortion and sound is perfect through the headphones. To me it sounds like the speaker is on the way out.... The distortion occurs on any phonecall or when any sound comes out the speaker whether it be music, my ringtone or even my alarm. The high pitched sound hasn't occured recently at all but the distortion / muffled sound doesn't go away

I follwed the hard reset steps you mentioned but this hasn't solved anything and nothings been changed on the handset recently.

thanks for your help

Mark 

[James]

Hi Hardy1989,

I must admit that I do agree with you as it does sound like a speaker fault rather than anything else that is causing this issue for you.

To get this resolved the next step would be to look at a free of charge warranty repair.

I would do this first and if your issue continues after this, please let us know.

James

eForum Team

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[QyKo]

Has the device been dropped recently? or even in the past?

A slight knock can affect the speaker in different ways and can develop overtime.

Happened to my Storm 2.