27-04-2012 10:36 PM
hello my partner has got a blackberry tourch with you and its keep cominh up (jvm error 505) with a white screen keep resetting but aint doing anything but i think i think its come from updating on blackberry app world so i would like to know if there any chance i could get get the settings resetted?
28-04-2012 10:51 AM
JVM 505 relates to an error caused by some 'bad' software code. Any idea what app was being updated before this happened?
If it was a non-core (i.e. a third-party app that isn't required by the OS) app, it might be possible to start the phone in safe mode (http://www.blackberry.com/btsc/KB17877) and delete the offender ... then reboot & reload the application (hoping that it works second time around).
Most remedies for JVM 505 recommend a reload of the OS using Desktop Manager. Depending on how far your BB will boot before the error occurs, you may lose the data stored.