27-02-2012 01:47 PM
i just checked my usage for the month on and i was shocked to see i only had around 170mb left out of 750mb. I usually use around 130mb per month average, so i was concerned what has my phone been downloading.
I checked my detailed usage on my account and noticed on sunday at around 6pm i downloaded something that was 386mb in size, this is surprising for me as at that time i was doing dinner for my children.
The only third party apps i have running at the momet on my phone are
facebook, sky news, google maps and my vodafone
All of which i have been using for a while and i dont think it would be any of them
on my account is just says the followng below, as it says blackberry in the 4th column does this mean it was a blackberry service which downloaded all this data? how else can i pinpoint what it is??
|Sun Feb 26 18:05||Mobile Browsing||BLACKBERRY||395547.785|
29-02-2012 02:41 PM - edited 01-03-2012 03:21 PM
That is certainly a jump in the usage.
Did you select to check for any BlackBerry OS updates around that time? These aren't automatic, allowing a user to pick a time when the connection is unlikely to be interrupted, but the file size is high enough that this may be the culprit.
Alternatively, did you have the phone in your possession around that time, or could someone else in the household have accessed it? If the latter, could they have been streaming or downloading anything such as video files?
We can't see what any usage was for, just that it took place, but it may help give a better idea if we can see the length of the data session, so I'm sending you a private message to allow us to access the account.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
01-03-2012 03:02 PM
thanks for getting back to me
I can confirm no one else would used my phone at that time and it was in my possession at the time
i do have my private messages turned on but wouldnt know how to access them
Please feel free to access my account and find out what you need as i would like to know how this happened, i wouldnt want this happening again
01-03-2012 03:13 PM - edited 01-03-2012 03:21 PM