18-06-2012 02:37 AM
hi all had this problem since friday(june 15) and its so annoying now.. ave already done tonnes of battery pulls and still its not working. i have the blackberry 9900, what do you guys suggest that i should do? thanks
18-06-2012 10:43 AM
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
18-06-2012 12:16 PM
I am having the exact same problem. Its seems to be just Vodafones Blackberry servers again. Other networks are not affected as I have done the usual poll round my friends. I have been down the phone reloading and renewing services and "you need a new sim" routine but someone told me today that they do have issues.
People are so nice over the phone when you speak to them but I am fed up of paying £40 for a second class system that I can get for £12.99 from Virgin. I have had no end of signal issues and BB server issues. Poor old Blackberry always get it in the neck but its not really their fault. The service level with Voda is unacceptable. I have to switch there is limited or no incentice to stay. Few months to go.
I watch in awe as my friends on the same mobile handset but different network surf relentlessly and speedily while I crawl and get page not found. If I send an urgent BBM I find its best to type the message and then disconnect from mobile network and then reconnect. You may just get connected to their over crowded server before it kicks you to the dirt.
20-06-2012 07:37 PM
Hi there clogdiver,
Thanks for your feedback.
I appreciate you taking the time to bring this to our attention.
I've checked the local serving sites for an issue for you. I've taken the postcode from your profile.
The serving site is referenced 5601 and it's at the water tower just to your East. The site statistics are showing perfectly fine to me although I cannot see the connection speed but the connection success rate.
Does the issue happen in just the one location or does it occur in other areas?
28-06-2012 07:16 PM
I have exactly the same problem, it started last Friday, but what's interesting - I only experience it in my workplace, at home and everywhere else internet works fine. I'm just wondering what's happened since last Friday that it stopped working. i have full coverage, can make and receive calls, receive emails and send mms, only internet is affected... Any suggestions?