Thanks for the reply.
I've only had the phone 2 weeks and we're already talking about a factory reset in order to get it working again. As a consumer this is unacceptable. It is not a valid resolution to keep losing data and just starting over every time it happens. I understand there is the Desktop Software but this isn't as user friendly as it claims to be (you can't put the music on your computer.)
I went in-store yesterday (Trafford Centre Manchester to be exact) to see the 'Tech Team' and was greeted with shrugs and a take it or leave it attitude. Worryingly, they were fully aware of the issue affecting the handset (they'd already had a 'few in this week') so in my opinion I have been knowingly sold a faulty product. Their response to my issue was, "well if it was that important to you then you should have bought a memory card." - this is disgusting customer service and unfortunately its not the first time I have experienced this with Vodafone. I have been with the network for about 8 years and everything to do with issue resolution is a struggle.
One of the phone's selling points is the fact that it comes with a significant amount of internal memory. That fact was boasted about on the product page and yet the supposedly better operating system has compromised this feature and rendered the phone useless now when it comes to trying to utilise the rest of its attributes. In fact, I was advised by the Vodafone sales team that I wouldn't need a memory card as the internal memory was sufficient!
The 'Tech Team' employee then went on to tell me that I would have to contact Blackberry myself to resolve the issue if I didn't want to lose my data which was a lie because he then told me I'd lost everything anyway! The only thing they could offer was a factory reset, which I can do myself without leaving the house. I sometimes wonder what I'm paying Vodafone for. As customers, we look to you (because we pay a premium) as people with the expertise and knowledge to help when we encouter such serious issues.
As for Blackberry, this the second time I have lost everything thanks to the handset. I had the original Storm 3 years ago and was told it was an isolated issue but lo and behold this new 9900 has failed me too, not to mention the issues I had with the 9700. I am now in the process of consulting my consumer rights to see what options are available to me before I return to the store to complain in person because quite frankly I have had reached my limit with Vodafone's wholly inadequate Customer Service.
