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Rank 1: Guest
lacee
Posts: 1
Registered: ‎21-09-2012

sim not provisisoned

help my phone willnot let phone out of ntn
Message 1 of 3 (1,930 Views)
Tech Team
Ben_H
Posts: 9,138
Registered: ‎08-06-2009

Re: sim not provisisoned

Hi lacee,

 

Thanks for posting. I'm not entirely sure what your message reads. Could you give me and my team some more details about the query so that we can troubleshoot it and advise you further? :smileyhappy:

Cheers, Ben

Message 2 of 3 (1,878 Views)
Rank 38: Professor II
grolschuk
Posts: 3,078
Registered: ‎18-10-2011

Re: sim not provisioned

If you are getting a SIM Not Provisioned message on your handset, that means that there is no service on your SIM.

 

Is this a new connection, or an upgrade?

 

If it is an upgrade and it came with a new SIM, you need to give 191 a call from your old handset to get the service moved to your new SIM and everything will start working again in 15 minutes or so.

 

If it isn't an upgrade or you have tried the above, then let Ben know more info as requested so his team can help.

Message 3 of 3 (1,874 Views)