BlackBerry

[doogie]

hi,

when logging into hotspots we are  usually asked for a code to punch in and in those cases it works well.....

but can anyone tell me why the hotspot in the hotel I use often, has a username and password system, which

works perfectly on a laptop, but when the sign in page is accessed on my bb 9300, it goes directly to "an error occurred"...

the person in charge and who should have some say in fixing this, says simply, oh we always have this problem with

blackberries....and other makes have no problem...

the name of the hot spot provider is coova and I wonder if anyone can  tell me what action the solution is to enable wifi

n my BB from this location??

Thank you very much smileyhappy:

 doogie

[DaveCD]

Hi doogie

Thank you for your post and it is great to see you here. 

It seems as though it is a setting on the device preventing the connection, are you able to get WiFi at home or elsewhere?

Please could you try using a different browser such as Internet Explorer, to do this select Menu > Options > General Properties > Default Browser and amend this to see if this allows you to connect.

Let me know how you get on.

Many Thanks

DaveCD

eForum Team

It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.

[doogie]

Hi Dave,

Yes wifi works ok on all other "normal" password protected hotspots....

Unfortunately mate, I dont have the General Properties option in options, so I dont know where to

change the browser option....

I read ofter about selecting this that and the other on bb 9300, and mine often doesnt have them.....Management seems to different in mine

cheers

Doogie

[James]

Hi doogie,

I have taken a look at this for you and it does seem to be a general issue with Blackberry handsets and the difference in things to press will vary depending on which software version each blackberry is on.

Unfortunately there isn’t much we can do regarding this as we have no way of testing it on a Blackberry.

James

[doogie]

Hi, James,

I am confused with your reply. I  must be able to change the internet browser on my Blackberry.

if there is a procedure to do this, as you described to me, on other blackberries, surely my OS6

will have a way to do it and I would have thought vodafones own customer service guys would

know how or have you just discovered there really is a problem with the blackberry/vodafone

combination? I mean where did the general options change browser action go?

I dont think I  should be expected to accept that I am unable to access a wifi hotspot, because

I have a Blackberry and every other phone known to man can?

You are on track with changing the browser, and I would really appreciate your help in discovering

how I change it on my phone.... vodafone sold it to me, so you must have other ones, yes?

All the best

Doogie Mackin

[James]

Hi doogie,

My last post was on the information that I was able to find on the coova hotspot support pages and there are a lot of people with the same issue all with different BlackBerry devices.

When it comes to a Blackberry, you are able to access a WIFI hotspot however there is times where this function is beyond our control due to the issue with the hotspot provider.

I personally do use a Blackberry and never have a problem connecting to any WIFI hotspot however there isn’t any coova hotspots around here so I am unable to test this for you.

The details provided in DaveCD’s post do sound like the options on a PC rather than through the BlackBerry browser which is why you don’t see this option.

To try a different browser you would need to download this from the BlackBerry APP World.

I would recommend trying the Opera mini browser to see if this has any impact.

James

[doogie]

James,

Really sorry mate, I understood you to be talking about the blackberry rather than Coova..... sorry about that and thanks for your research....

I think it is a browser issue with coova, and when you said I could change my browser, I was delighted, only to find I couldnt  change my

browser, and thats where the peed off thing kicked in...... I will have a go at Opera, but just another small  query,...... Ive done the blackberry identity thing when asked for to get into the app world.... all brill, except every time I access app world, I am told I have to reboot to for the

download ive just made and if I dont it wont let me in... so far I have rebooted numerous times and each attempt to access app world is the same, "you need to reboot to complete........etc" so I dont know where to go from here.... can you help?.....I take it reboot, is the same as a computer, switch off then switch on......

Thanks James and again sorry for the misunderstanding

regards

Doogie

[James]

Hi doogie,

It’s not a problem as to be honest I was also getting a little confused on here.

Basically when you have installed an application the phone will usually need a reboot and this will then be prompted on the screen for you, once done the icon for the download will then appear in either the downloads folder or in the menu itself.

If you are always asked to reboot the phone no matter what you do and this happens after you have done so by clicking reboot now then there is something wrong with the phone or the app world.

If it continues to happen I would try a hard reset by removing the battery with the phone switched on, leaving this for 30 seconds then reassembling the phone and powering it back on.

In regards to the settings outlined by Dave above (which I think is what may have caused some confusion) looks to be either instructions for an older firmware version where it has been removed by blackberry or the instructions to do so on a PC. (If this makes sense)

With this said, if you can get opera to work on the phone, please let me know how you get on.

James

[doogie]

Hi James,

sorry its been a wee while since Ive been in touch, the good news is opera works smashing, but not as an integrated browser like

I am trying to achieve to sort out the problem with coova....I have however discovered this...........

"Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name. For more information about the Internet Browser configuration, contact your wireless service provider."  

ref: http://docs.blackberry.com/en/smartphone_users/deliverables/18335/About_browser_configurations_46_410...

My problem ....  there is no option/facility on my 9300 to change the the browser from blackberry to internet/http....in fact the general options are in places very different from what is described on websites providing suggestions to sort this out!........

this concurs  with that paragraph above in that my wireless service provider, vodafone, has removed that faciity to ensure my phone

only uses the blackberry browser. This then doesnt allow me to log into http type web pages with a password and username.......

Contacting my wireless service provider has so far done nothing to alliviate this situation.... so here is my question James, can vodafone

enable my phone  so changing the browser to access  http secure sites becomes possible?

cheers buddy and thanks for your help

Doogie

[DaveCD]

Hi doogie

Thank you for your post.

First of all please accept my apologies for the confusion above.

In relation to amending your integrated browser as this is completely third party, I have checked with our highest level of expertise and if it is not currently featured this can only be done if it is amended in a future software upgrade release.

If you have any further queries please do not hesitate to post.

Many Thanks

DaveCD

eForum Team

[doogie]

Hi Dave, and thank you for your interest.....would the software update be a vodafone or rim one and just btw, who determines the general options available on the 9300..... are they the same on each phone out of the box  or is it decided by mobile network providers?

 Cheers buddy and all the best,

Doogie

[Simon]

Hi doogie

You can find more information on firmware on Vodafone devices and why it may be different to those on devices from other mobile networks and retailers here - Vodafone firmware and branding.

Thanks

Simon