@dane_B
@dane_B wrote:
You're correct we don't support the use of any other router.
The reason for this is due to not being able to offer any guidance when there’s any internet issues.
We can only provide support and troubleshooting steps for our own router.
This might be credible if the Vodafone Connect router actually worked reliably! A cursory review of the feedback on this forum would show that many, many people have a variety of problems with it, the most satisfied commentators being those who have managed to extract logon credentials from your team through one route or another and moved to better and more stable kit. If you could show that you get a higher rate of support issues from those customers I'd have some sympathy but I'd wager that's not the case! It would be perfectly reasonable for you to demand that any support assistance require restoral of the VF Connect Router into the configuration - I and others would fully accept that condition - but your refusal to do this smacks of obstinate attachment to a "policy" decision by a Product Manager unable to listen to user feedback and contemplate that they might actually have been wrong.
Very grateful if you could pass to the UK Product Team the following action plan to restore some credibility...
1) Release Logon credentials to users prepared to accept a condition that any further support assitance requires the use of the VF Connect Router restored to the configuration.
2) Release a firmware update which enables a true "Modem Only" bridge mode supporting PPPoE logon from generic routers.
3) (This may take some work...!) Sort out the general firmware issues with the VF Connect router.
Best wishes...
.png "Moderator (Retired)"){kind=icon}
