Skip to content
main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Broadband & Home Phone

Home broadband keeps dropping out

3: Seeker Silver

Put it on their Facebook page. I have just advised people thinking of switching not to switch to VF on there. 

View more options
3: Seeker Silver

Good plan with FaceBook.  I'm not a big user, but it can't hurt.

 

In your situation I'd quickly revert back to your old supplier.  I'm over the month now, thought I had my issues fixed with the Router Update (they shipped me one a year out of date) but unfortunately I was wrong.

 

View more options
Moderator

@Jacste@Andrew1000

 

I've sent you a private message with details on how to get in touch.

 

We'll investigate further once you've contacted our team. 

 

View more options
3: Seeker Silver

Sorry Sukhi, but how does this differ from the times I've already called Vodafone only to be fobbed off with silly things to do, rather than help with the actual issue ?

 

I will try disabling uPnP this evening, then monitor stability to see if that helps.

 

It appears I'm actually quite "lucky" as my outages (up to 2 days without drop) are "quite good" in comparison to others.

View more options
3: Seeker Silver

Putting things on FB seems to upset them. I'm not a big user myself but it does have its uses.

 

View more options
3: Seeker Silver

For the love of all that is good in this world - Vodafone, just give everyone their connection information so we can use functioning routers instead of the "My First Router" toys you send out. Make it clear in your T&Cs that you don't support anything except your own utterly useless broken router, and it'll be fine. There is no logical reason for you not to do this. It's insane.

View more options
2: Seeker Bronze

@Jactse - get out whilst you can, you will only regret it

View more options
Moderator

@Andrew1000

 

This will enable us to access your account and help further, as it's difficult see what's going on. 

View more options
3: Seeker Silver

I've logged the ticket as requested.

 

Meanwhile, this evening I will try the uPnP fix and see if that has any effect.

 

View more options
2: Seeker Bronze

The chat link on here makes NO difference, trust me

View more options
3: Seeker Silver

I completed the form as requested and have just had an email stating that they do not deal with broadband problems and have given me another number to call. What is the point!!

View more options
Highlighted
3: Seeker Silver

Back in the realms of "fix it yourself until your contract expires and you can move to someone that cares".... 

 

  1. I have disabled uPnP.   Worth a try.
  2. I noticed that there is a new firmware revision.  The snapily named 5.4.8.1.291.1.30.1.6 update !!  I've installed and restarted the router.
  3. I notice that every time the router drops connection it restarts slightly slower.  I was initially on 62Mbs.  Now I'm getting 52.  Pretty soon I will be below the speed that Vodafone guarunteed when I took out the service.  This will either force them to restart from their end or let me exit my contract.
  4. VERY hacked off at losing 10Mbs I'm paying for.  And there's no point in complaining because we all know they won't look at it until I proven that I've cleaned the desk today, that I'm only using Walnut and that Uranus is at it's furthest point in orbit from the sun.
View more options
Moderator

@Jacste

 

That's disappointing to hear. 

 

Please provide us with the reference number from your email, it will look something like this [#123456], and we'll chase this up for you.

 

@Andrew1000

 

Have you emailed us following the instructions @Sukhi provided? 

 

Please let us know the reference number [#123456] and we'll make sure we've received it.

View more options
3: Seeker Silver

Becca_P. The number given was WRT165

View more options
Moderator

@Jacste 

 

Yes, that will be the first code, followed by a reference that looks like [#123456].

 

You'll have received this via email in an automated response.

 

If you let me know the six-digit reference, I'll check we've received this email.

View more options
3: Seeker Silver

WRT165  #15609720

View more options
3: Seeker Silver

WRT165 [#15608461]

Yesterday it dropped at :

16:50

17:10

18:15

18:34

20:08

20:50

This is not acceptable and I believe would be a breach of contract on your part as VF are not providing the service we are paying for. 

 

View more options
3: Seeker Silver

@Jacste   That's truly horrendous.  I've no idea how you manage to do anything that requires a steady internet connection with that going on.

 

Does make me wonder what the fault is.  Lets assume for a moment that all our routers are the same physically and that we've all updated them to the latest firmware.  Then what is it that causes some people to lose connection every hour, whilst another loses connection every day and others "perhaps" don't have any issues at all.?  Something at VF's side triggering it or something we do that the router can't cope with ?

 

When I was on the phone to VF their support asked "could you be doing anything that causes this like downloading large files / movies"...  I replied that I should be able to stream anything I like and that it shouldn't effect the router.  But it made me wonder if they see this all the time and tell this to users who don't know any better.

 

View more options
3: Seeker Silver

I strongly suspect it's vaguely related to the number of devices and the amount of traffic they're churning through. The router's a complete POS and isn't capable of handling the few devices I have on my LAN and my relatively low usage (7/8 devices, maybe 4 gig of data a day on average - though of course because the router's such a POS I have no way of measuring this) without borking and needing a reboot a couple of times a day... There's something fundamentally wrong with the router (which is a cut-price version of an already bad Huawei router) or the firmware that means there are memory leaks or some such that cause it to fill it's pants so regularly.

I can't even begin to imagine what people with families and high usage are going through!

If only they would just give us our connection information so we could use a known-good router, and test the connection and confirm if it is the router at fault eh?

View more options
3: Seeker Silver

We have gone through the whole routine of disconnecting devices so we only have one in use, still drops connection! The router is rubbish and/or VF are really not trying very hard. The BT one we had before never dropped. 

 

View more options