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Good plan with FaceBook. I'm not a big user, but it can't hurt.
In your situation I'd quickly revert back to your old supplier. I'm over the month now, thought I had my issues fixed with the Router Update (they shipped me one a year out of date) but unfortunately I was wrong.
Sorry Sukhi, but how does this differ from the times I've already called Vodafone only to be fobbed off with silly things to do, rather than help with the actual issue ?
I will try disabling uPnP this evening, then monitor stability to see if that helps.
It appears I'm actually quite "lucky" as my outages (up to 2 days without drop) are "quite good" in comparison to others.
For the love of all that is good in this world - Vodafone, just give everyone their connection information so we can use functioning routers instead of the "My First Router" toys you send out. Make it clear in your T&Cs that you don't support anything except your own utterly useless broken router, and it'll be fine. There is no logical reason for you not to do this. It's insane.
I've logged the ticket as requested.
Meanwhile, this evening I will try the uPnP fix and see if that has any effect.
I completed the form as requested and have just had an email stating that they do not deal with broadband problems and have given me another number to call. What is the point!!
Back in the realms of "fix it yourself until your contract expires and you can move to someone that cares"....
That's disappointing to hear.
Please provide us with the reference number from your email, it will look something like this [#123456], and we'll chase this up for you.
Have you emailed us following the instructions @Sukhi provided?
Please let us know the reference number [#123456] and we'll make sure we've received it.
Yesterday it dropped at :
This is not acceptable and I believe would be a breach of contract on your part as VF are not providing the service we are paying for.
@Jacste That's truly horrendous. I've no idea how you manage to do anything that requires a steady internet connection with that going on.
Does make me wonder what the fault is. Lets assume for a moment that all our routers are the same physically and that we've all updated them to the latest firmware. Then what is it that causes some people to lose connection every hour, whilst another loses connection every day and others "perhaps" don't have any issues at all.? Something at VF's side triggering it or something we do that the router can't cope with ?
When I was on the phone to VF their support asked "could you be doing anything that causes this like downloading large files / movies"... I replied that I should be able to stream anything I like and that it shouldn't effect the router. But it made me wonder if they see this all the time and tell this to users who don't know any better.
I strongly suspect it's vaguely related to the number of devices and the amount of traffic they're churning through. The router's a complete POS and isn't capable of handling the few devices I have on my LAN and my relatively low usage (7/8 devices, maybe 4 gig of data a day on average - though of course because the router's such a POS I have no way of measuring this) without borking and needing a reboot a couple of times a day... There's something fundamentally wrong with the router (which is a cut-price version of an already bad Huawei router) or the firmware that means there are memory leaks or some such that cause it to fill it's pants so regularly.
I can't even begin to imagine what people with families and high usage are going through!
If only they would just give us our connection information so we could use a known-good router, and test the connection and confirm if it is the router at fault eh?
We have gone through the whole routine of disconnecting devices so we only have one in use, still drops connection! The router is rubbish and/or VF are really not trying very hard. The BT one we had before never dropped.