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Broadband & Home Phone

Router dropping connection / Apple Airplay / Loss of speed

3: Seeker Silver

Hello.  I've recently moved over to Vodafone Broadband and in general it's going ok.  

 

One issue however is that Airplay (used for communication with all my Apple devices) no longer works on the network.  My Amp (which is the Airplay end-point is no longer detectable by any of my devices.  For reference I've turned off the amp & made sure that it's otherwise fully connected to the network. Everything looks fine, but Airplay no longer works.

 

Please help.  Is there something that needs updating / changing on the router ?

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64 REPLIES
Moderator

@Andrew1000 Please get in touch with our dedicated Broadband team via Live Chat or 08080 034 515 for help with your query. 

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17: Community Champion

@Andrew1000 is your amp hard wired to the router?
I believe there are some issues with wireless devices seeing wired ones, though not sure if this was fixed or made worse in the most recent router update.

 

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3: Seeker Silver

I'm using Ethermet.  The Amp is on the network and can be controlled by the remote app / access online content.  However none of my Apple devces can see it via Airplay anymore.

 

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3: Seeker Silver

I called support.  Need to try splitting the 2.4 / 5Ghz networks first, testing devices on both individually, then getting back to them.

 

I learned that by default the router only uses 2.4 so it was quite a useful call.

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Moderator

Hi @Andrew1000

 

Thanks for updating the thread. I'm pleased to hear the Home Broadband support team are helping. 

 

If you need anything else, please let us know. 

 

Thanks, 

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3: Seeker Silver

Not looking good I'm afraid.  I guess this is why people just stick with the devil they know rather than moving key services to another provider.

 

I was told there was an expert mode in the Router Web Config.  However there isn't.  Looking at other threads from a long time ago it appears that this feature was added last summer.  So potentially I have a brand new router in Feb 17 that's got a config a year old ?  And remember I'm not allowed to use my own expensive top of the range device.

 

There also appears to be no option anywhere to update the router.  So it looks like I'm wasting more time at work tomorrow calling up support for more "ideas" that I can't test until I get home.

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3: Seeker Silver

Another 30 minutes wasted this morning on the phone to Vodafone technical support and not speaking to people who were able to help.

 

No solution for why Airplay won't work.  Was even told to "speak to Apple".

 

No ability to upgrade by Firmware remotely.  Have been told to "reset the router and hopefully that will upgrade the firmware which might help".

 

So now I have to reset the router tonight and then call back to waste more time.

 

As I value my time quite highly I'm already worse off than if I had stayed with BT, paid the extra and continued using my own hardware, which was bulletproof.

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Moderator

@Andrew1000 I've sent you a private message with details on how to get in touch.

 

We'll investigate further once you've got in touch. 

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3: Seeker Silver

Thanks Rahim.

 

I've replied as you asked.  I am also now at home so can try anything out on-the-fly you have to suggest. Feel free to call as soon as you can.

 

For reference I have RESET the router as support asked me to earlier and it did nothing obvious.  The router is still running on firmware version 5.4.8.1.160.13.75 (as before) and therefore no ability to split the 2.4 / 5Ghz WLANs.  Airplay still doesn't work.

 

I was going to call support again when I had RESET the router, but will now wait for your call. 

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11: Established

Just so you do not loose all hope airplay did work for me from Apple Phone (wifi) to Apple TV (wired) just using the router - so it is possible.  I have not done anything special to get this to work. 

 

I do however now just use the supplied router as a dumb modem and use my good kit to do all the hard stuff, but there was a few days I tried with just the vodafone router and airplay was working ok.  

 

My router is new and my firmware has always been :

5.4.8.1.291.1.30.1.6

 

 

Rgds

 

Paul

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3: Seeker Silver

Cheers Paul.  It does help, I was really hoping that Vodafone weren't killing Apple Airplay on purpose.

 

Looks like your firmware is a bit newer than mine so here's hoping that if they can update my "new" router things will get better.

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Moderator

@Andrew1000

 

Did you email us using the link provided on the private message @Rahim sent? If so, let us know the reference number from the auomated reply and we'll check we've got it.

 

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3: Seeker Silver

Yes I did.  Unfortunately noone contacted me.

 

The email I recieved had the following reference.  EFT195 [#15422093]

 

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Moderator

@Andrew1000 - Thanks for getting back to us.

 

I can see we’ve received your email and Danielle has replied. 

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3: Seeker Silver

Not sure who has replied or how.?

 

I've had no phone call from Vodafone and have no new private messages. My "new" router is still working on a version of software a year old.  Airplay doesn't work  I can't split the 2.4 & 5Ghx LAN's.

 

What exactly has someone supposed to have contacted me about ?

 

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Moderator

@Andrew1000 I'm sorry for the delay in someone getting in touch about your query. 

 

If possible, please reply back to Danielle's email saying you've yet to be contacted and we'll chase this up for you. 

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3: Seeker Silver

I've emailed them to chase.

 

Any reason that this is taking so long ?  Surely someone could just force the new firmware to my router (5 min job?) and then I can split my Wireless and test.  In fact, just using the new firmware may solve my issue.

 

I suspect my issues are common though.  Before I moved to Vodafone I recommended my Dad to move over, which he did.  I had a chat with him at the weekend and he said "oh yes, our red bar flashes quite regularly".  So I asked him to call support too.  He puts up with it because he doesn't yet understand that when he's streaming TV and this happens he won't be watching it anymore.  But it does already cause him problems because he has a Sure Signal and that gets taken down.

 

The router was my biggest cause for concern when I moved.  I was previously using an expensive Netgear system which was bulletproof and worked through the entire house.  Completely under my control, locked down tight, airplay worked and I could force updates for security whenever I wished.  3 weeks in and .....

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11: Established

Andrew what version are you on (out of interest) cause the version you say earlier in this trail is the same as my bootloader version

 

2017-02-28 14_07_46-Status.png

 

P

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3: Seeker Silver

My router (in the web config) only shows 1 "version" I'm afraid.  I'm not at home to check right now, but don't remember seeing it split into firmware and bootloader revisions.  I think it jst said "software revision".

 

6 days after replying to the thread to log a call, still no call back from anyone technical at Vodafone.

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