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26-09-2015 11:55 PM
02-10-2016 06:14 PM
13-10-2016 09:54 PM
22-10-2016 03:46 PM
24-10-2016 10:47 AM
24-10-2016 12:37 PM
24-10-2016 02:16 PM
@Sarah, please refer to mine and @daviesr's earlier comments. This is not a problem that your telephone support can help with, people have tried that many times and to no avail. There is a problem with the firmware on the router that can currently only be worked around as mentioned above and what is needed is an update to the router code. Unfortunately repeatably being given stock answers and told to ring a support desk that we know can't help is somewhat frustrating.
24-10-2016 12:44 PM
24-10-2016 01:42 PM
Unfortunately, no number of calls to the tech team will resolve this. It's a known issue and a fix is being worked on, but expectations for a firmware release should be early 2017.
In the meantime, some have worked around the issue by disabling 5Ghz Wifi and only operating on 2.4Ghz (reboot of everything required), or not using the routers wifi at all. Personally, this is what I've done - connect an old router to the vodafone router, disabling everyhing other than Wifi, then turning the wifi off on the vodafone router. Far from ideal.
24-10-2016 02:48 PM