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26-09-2015 11:55 PM
15-10-2016 10:23 AM - edited 15-10-2016 03:58 PM
Hello all
I understand your frustration.
If you are experiencing problems with your router / or settings please contact our Broadband Live Chat and we will investigate for you - see here.
Alternatively, please call our technical team directly on 08080 034 515 and we will help you further.
Louise
15-10-2016 11:00 AM
Hi @Louise
Thank you for taking the time to respond, however if you read though this thread and it will become obvious that this is not an issue that can be fixed with boiler plate support responses. The issue would seem to have been proven to be with the router firmware. Vodafone have previously acknowledged that there was an issue and eventually released a "fixed" firmware however that has only fixed particular circumstances and not the whole thing. I would be more than happy to discuss this on the phone or via PM/email with someone who is able to advise what is being done to fix the router code but this can't be fixed (only worked round) by changing any settings available from the router interface. As an aside, I did try to contact chat support before I spent my evening trouble shooting it myself and unfortunately got the message that no one was available. As I say, I appreciate the response but some actual information on what is being done to address the identified problem would be much more welcome.
Regards
Pete
15-10-2016 11:01 AM - edited 15-10-2016 11:05 AM
Louise, thank you for the suggestion, however if you read through the very long threads you will see that people are not having problems with their settings, but rather are having to change the default setting to disable features to make the network work as it should with all devices talking together.
Note that all we who are contributing here are seasoned and knowledgable on networks, and have complex internal networks including wired and wireless PC's, printers, NAS storage, DLNA streaming services and receivers. In most cases all of these worked happily together on other routers supplied by other ISP's.
As delivered the router isolates devices connected via the wired, 2.4 wireless and 5.0 wireless networks from each other, effectively providing 3 seperate networks that can reach the internet, but not communicate with each other.
By experiment all have found that by by disabling two features, split SSID and the 5.0 wireless, then the remaining networks, wired and wireless 2.4 communicate properly between themselves becoming one single internal network as it should do, and as all other routers do. This situation has existed since the major software update in July.
several contributors have discussed this with support and they have been able to reproduce the issue. What is required is an update to the software that resolves this issue.
22-10-2016 02:29 PM
Hi All,
I have read many of the posts here and I too have similar issues, in short my wireless clients cannot access a wired Synology NAS.
Is anybody aware of the latest from VF?
23-10-2016 09:24 PM
My access to synology is patchy
I can sometimes get to it but a reboot fixes it when i cannot
then voila i can get to my plex server on my synology
VF still have issues with the router.
24-10-2016 10:03 AM
I think the patch won't be until Q1 next year.
24-10-2016 10:18 AM
24-10-2016 10:37 AM
hI@Sarah_A,
The firmware is broken only an update can help \or give out usernames and passwords to get around this issue.
14-02-2017 12:45 AM
I have a desktop PC running a Plex media server. If server, TV and laptop are all connected via wifi, then Plex works perfectly. If the PC with the plex server is connected to the router with an ethernet cable, the other two devices won't see the plex server, but the laptop will still access the shared files on the other PC, so it doesn't seem like a wireless isolation issue.
14-02-2017 12:51 PM
Hi @Gmifflin, @essdiem, @sharkey67 and @cdl
For help with Home Broadband queries you can either speak to the team on Live Chat, or by calling 08080 034 515.
Thanks,