Skip to content
main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Broadband & Home Phone

Vodafone Home Broadband / Vodafone Connect

3: Seeker

Vodafone Broadband have yet again surpassed themselves!

 

They called me to try and resolve the issue and then told me they can't talk to me as the password needs to come from my wife! Why call me then and how have I managed to discuss the problem forthe past two weeks! My blood is boiling!

 

Has anyone had any luck escalating beyond the basic customer service team?

View more options
4: Newbie

@ Bassbunny


Welcome to the club! The fact is that Vodafone are aware that there are several hundred of us technically competent people who want to use our own equipment. However, since we are more competent that their own incredibly incompetent tech 2 staff, they won't grant our request. I have already put half a dozen people off from signing up to VF broadband and I know that others are doing the same.

My contract is up soon. Bye bye to VF broadband.

View more options
2: Seeker
Guys. I'm sharing my pain with you. I had Openreach engineer to fix my Line and he managed to fix it but Vodafone will not give me my PPPoE credentials to use my own router.

I just wonder. Did any one of you tried to Clone MAC address of VF router? I'm not sure how they authenticate that crap black shoe box with their equipment but it might be worth trying ay?
View more options
4: Newbie

@fremenos. Sorry to hear about your pain. We are a large group that have also had no success with this. Just waiting for the contract to be up and then moving off somewhere else.

 

My 2 cents, if VF offered to give me broadband for free, I would NOT take it.

 

Line disconnects, speed dropping, refusing to allow use of own router. These are my top three complaints. All fall on deaf ears

View more options
2: Seeker

>>Line disconnects, speed dropping, refusing to allow use of own router. These are my top three complaints. All fall on deaf ears

 

Thanks for this info.

 

I was tempted by the £23/month offer but will look elsewhere, I don't need this kind of hassle from my utilities!

View more options
4: Newbie

@Lou0, glad I could help!

 

I wish I'd looked into it further before I signed up.

 

Did I mention that the top level complaints team promise to call you in a day or two and never do?

 

A guy called Dan Brown in the Leeds office (his colleagues grassed him up, LOL ).

 

View more options
Highlighted
2: Seeker
My contract will not run out till next year so I've got a long waiting time but luckily my both mobile contracts are running out in November.

Just guess what is going to happen then.
View more options
4: Newbie

And so it goes on....  The Wifi/Wired isolation issue was actually resolved for me with the  last firmware update and the router had been working fine until......  In the last week sometime my router firmware updated again,  it is now on 5.4.8.1.271.1.59 and since then the issue has come back :-(. If i use the 5Ghz band in any config at all the isolation randomly cuts in and wired / wireless devices cant see each other.   So I am now back to 2.4Ghz on all devices as the orginal work around still seems to work.  :-( 

View more options
Moderator

@PeteB01

 

If your work around is working for you, we'd advise you to keep using it this way, until there's been bug fixes to the recent firmware update.

 

Once we've an update, we'll let you know.

View more options
4: Newbie

I have finally left after so many wireless issues and my Sky Q box losing Broadband connectivity.

 

Since joining sky i have had no wireless drops and every recording on my Q box has been successful

 

My home network is now working again. Thanks Voda for showing me how badly an ISP can rol out broadband service.

 

Also for your information, Wireless is part of the package not something beyond your control. Your blatent refusal to help in anyway. The router is your equipment, it does not work. my clients work fine with the new wiress router.

 

Stop shipping this  crap.

 

 

 

View more options
3: Seeker

Sound like your master socket has not been wired up properly. I had exactly the same issue when installed for the first time. BT Openreach had to come out and correct it. 

View more options
4: Newbie

@fremenos "Did any one of you tried to Clone MAC address of VF router?"

Yeah, this relates to something I raised as a possibility a while back.  I haven't gone into it any further because everything that can be turned off is off in my router and I connect another router downstream - I give the equipment an easy life and I'm satisfied with the performance of the connection.  And I'm lazy.

 

What we need is a embedded Linux "VDSL sniffer" design that can log all the traffic when you turn on the VF modem...  I did wonder if that could be achieved with two modem-router boxes (connected back to back) running some kind of openWRT to create a transparent link, like a "man-in-the-middle" if you will.  Since you're downstream of your provider network connection and only monitoring traffic that you have originated in your own home there should be no legal impediment Smiley Wink

 

Or VF could just give us login details.  Sigh.  I did read somewhere that someone thought that the real reason for not doing so is because you'd then be able to get the maximum speed, even if you've only paid for the lesser rate - ring of truth or myth...?

View more options
3: Seeker

This thread has been an interesting read. I too am having issues with remote storage, however mine is that my 4TB USB hard drive is not recognised by the Vf Connect. My Asus router can use it fine, so I want to start using this. Also the Vf Connect's support of VPN's is useless!

 

The really interesting thing that may be helpful here is that when I called the Vf sales team to sign up for home broadband, I specifically asked if I could use my own router instead of theirs. Their response was "We don't recommend it as we would not be able to provide any support, but you are allowed to use your own router". I then asked if they would give me the information I would need to enter in to my router and they said "Yes, just give us a call once you're ready to set up your router and we will give you the information". I'll be giving Vf a call soon as I'm not wasting £100 on a hard drive just because their firmware is rubbish.

View more options
4: Newbie
Doesn't matter what you were told in the past - you won't be getting the details now. If you're still within your cancellation period then take that option, as it is the only way you'll be using your own equipment.
View more options