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Broadband & Home Phone

Vodafone Home Broadband / Vodafone Connect

2: Seeker

Hi,

Can any of you tell me how you got the update,at the moment I use a link as an extender to my room and that splits the ssid name for 2.4/5ghz.Still use Vodafone connect with DCHP but I turned of dns all works well but I like all of you want my Vodafone router working as it should.Just curious how you got or forced the update my firmware is at 5.4.8.1.160.13.77

Thanks 

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2: Seeker

Tp link and turned of DCHP joined together with long Ethernet cable, Is it possible for anyone to upload the updated firmware file.

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2: Seeker

Oh this is depressing - having read through this thread. Last weekend my Vodafone Connect router decided to make itself invisible to my Windows devices on wifi and a Belkin plug in booster. I can still connect to the router if I use LAN for these laptops and can still use wifi for Android and Mac devices. I subscribed to Vodafone Home Broadband as it looked a good deal, great speed and I am a mobile customer already. All looking good. Since I signed up at the beginning of the year, all has been fine. Absolutely no issues - and that's having two teenagers in the house with about four thousand devices. Each. Last weekend (9th July to be precise) something happened. What? On line chat told me that the firmware had bugs so they upgraded. That's a joke. Vodafone said they'd roll back if I took responsibility. If I took responsibility? What a joke. They rolled me back. Absolutely no change. What are you going to do Vodafone? Get it sorted or I want to end my contract as you're not holding your end of it up. I've checked. I'm a consumer. You're not. Please fix this. I just want it to work and not have the hassle of changing providers. If this isn't fixed I'll be changing to O2 when my mobile upgrades and I've been with Vodafone for donkey's years. I realise you may not care about one customer leaving, it happens all the time, but where's your loyalty to me? End of rant. Please just fix what you're paid to fix.

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2: Seeker

Oh this is depressing - having read through this thread. Last weekend my Vodafone Connect router decided to make itself invisible to my Windows devices on wifi and a Belkin plug in booster. I can still connect to the router if I use LAN for these laptops and can still use wifi for Android and Mac devices. I subscribed to Vodafone Home Broadband as it looked a good deal, great speed and I am a mobile customer already. All looking good. Since I signed up at the beginning of the year, all has been fine. Absolutely no issues - and that's having two teenagers in the house with about four thousand devices. Each. Last weekend (9th July to be precise) something happened. What? On line chat told me that the firmware had bugs so they upgraded. That's a joke. Vodafone said they'd roll back if I took responsibility. If I took responsibility? What a joke. They rolled me back. Absolutely no change. What are you going to do Vodafone? Get it sorted or I want to end my contract as you're not holding your end of it up. I've checked. I'm a consumer. You're not. Please fix this. I just want it to work and not have the hassle of changing prividers. If this isn't fixed I'll be changing to O2 when my mobile upgrades and I've been with Vodafone for donkey's years. I realise you may not care about one customer elaving, it happens all the time, but where's your loyalty to me? End of rant. Please just fix what you're paid to fix.

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2: Seeker

Ok, just had a good conversation with a Craig from first line support. Respect to Craig for getting it. He couldn't fix the problem, but understood how annoying this is. I get that no wifi is such a first world problem, but hey ho, it's our current opponent.

 

He has passed it on to tech support for permanent resolution (fingers crossed; not overly confident given the history of this) but mentioned in passing that connecting an old router (and who of us doesn't have the one we used to use with Sky, BT, Plusnet etc) into one of the LAN ports and switching wifi off on the Vodafone Connect router may well work as a 'piggy-back' work around. Hey presto, it does. Wifi back, albeit through a secondary modem, but it does work.

 

Thank you Craig

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4: Newbie

Just got back from holiday today to find my network down, but my router firmware upgraded to 5.4.8.1.271.1.59 (was 5.4.8.1.160.13.77) with the completely new UI.

 

Briefly tried using Sonos while logged into the Vf router Wifi, but the Sonos controller still cannot find the Sonos network, which is the problem I had before. I'll do some more tests and try resetting all network devices .. 

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4: Newbie
Exactly the same with me..... still works via 3 access points fine but not the router when I turn wifi on. Sky q can now be hardwired which it could not before so something has changed... I have gone to sonos but think this is still a router issue
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4: Newbie

That's a surprise. I was away last week, came back friday and hadn't noticed anything until your post popped up in my mail. I've got the new version and interface.

 

I see you can set your own IP addreses for the second WLAN, and also define DNS manually.

 

Also see my DLNA server shows up instantaneously on my TV, rather than after a minute of "nope no server here..."

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4: Newbie
router issue.

Power it all down....
start your connect up first (leave your iPhone/iPad next to it so it doesn't connect to any AP at next step 2)
Then power up APs
Then go back to your iPhone/iPad, join Vf router wifi and connect to Sonos app it will all work(may have to cycle a Sonos but it should work)

Make sure you can ping everything on your network (use fing app)
Now walk and go to an AP with iPhone/iPad to access it via AP check router and you should see iPhone now on network side (if it's a wired AP from connect - Sonos will still work.

Then go back to connect and as soon as that wifi picks you up it won't let you back to hit your lan side - so you won't be able to hit any Sonos or AP or anything LAN for that matter (just Vf router wifi devices)

have all captured traces and its tier3... But if you could confirm above to make sure I'm not alone that would be good.

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4: Newbie
Above in response to crowster80
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4: Newbie
Not sure I follow I want to use all ap plus the vodafone modem by your explanation it sounds as if I will not be able to use the ap to access sonos ?
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4: Newbie
No no it's fine on the AP side as to connect router all AP devices are show as LAN side devices right.

Therefore I think u have the same problem as me ... Sonos when on VF connect wifi doesn't work ...(I have diff Sonos hanging off my APs which all have the same SSID for seamless wifi )
But I cannot connect to them when on connect wifi (after I have triggered the issue)

It's not a Sonos issue as it's the same with other devices I have that I want to control via a wireless device (iPhone)

What I am saying is it does all work from a clean start ... I can hit my entire network fine from iPhone and everything works if I don't leave the connect range when it finishes firing up.

Once u confirm that u are up and ok and access is good.
With your controller iPhone or whatever you use ... as soon as you hit an AP range for the first time with your controlling device (Sonos still working) and then go back to Vf connect it fails at that point rejoining Vf connect (that's my trigger for it failing... As it doesn't re-establish the connectivity it had before).

From that point it will never work on connect - but does still work on all my APs if I return to their range ( which I believe is what you are seeing).
Only way to restore connectivity is to reboot connect or unplug my APs from connect and then re plug in.

So if I don't leave connect range from clean start its fine and will work and stay working fine
However as I need APs to cover my house like yourself so clearly not practical to only ever stay in one place and never let the device leave connect range ... Ever....

APs work for Sonos all the time as it will be on the LAN side/bridge of the router... So as long as you are on that side with your controller it's fine.
lan side of connect > connect wifi is fine
Connect Wifi > LAN of it is not once issue is triggered...
And why you cannot connect to Sonos.

That's what I can work out anyway it has to be a router issue and how it's handling the the fact as far as connect sees it ... You have been handed over on the connect router from wifi to lan (AP wifi) and then back again to connect wifi.
Waiting to be proved otherwise but that's how I see it.
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4: Newbie

That's exactly the symptoms I have jaysy, so i can confirm it's not just you. All works fine from a clean start, and moving from Vf Wifi to AP Wifi still works, but as soon as you try to move back to Vf Wifi controller can't find Sonos (android, ios, win).

 

I went through extensive diagnosis with Sonos tech support, who were very helpful and knowledgeable, but we ended up concluding it was the Vodafone router.

 

Vodafone don't seem to have an accessible way to log problems like this, nor do they monitor these forums apparently, so I'm resigned to live with it until I can move to another provider.

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4: Newbie
Great I will update
I have collected all logs and network tracing for support..

I had a workaround in awaiting new firmware which still didn't fix it hence reported it.

Hopefully can get it sorted will feedback leave it with me
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4: Newbie
Your explanation is bang on.. exactly what I am experiencing
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2: Seeker

I can't comment on any issue regarding Sonos as that's not been the problem I had. My apologies in advance if this post is simplistic compared to the issues you guys are having, but it proved to be the resolution for me. Using a wifi analyzer app on my android phone I discovered that the VF router was only broadcasting on 5Ghz instead of 2.4Ghz AND 5Ghz. 'Newer' devices (Android and Mac basically) would connect via 5Ghz wi-fi but 'older' devices (Windows PCs etc) wouldn't connect via wi-fi because they couldn't use 5Ghz - although clearly they would connect via LAN. Vodafone sent me a newer, up to date router and 2.4Ghz & 5Ghz both worked. Can't comment on firmware versions etc. Hope this helps?

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4: Newbie
I have the original white router..
Mine is the other way round... Since the new FW you can split the SSID on the bands... So I named them different to take that out the equation with the issue I have... If I look now in avail networks the 5ghz isn't there.. Not sure if it does one if it doesn't get a connection ever?? Anyway will check into that another time

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4: Newbie

SInce the new FW update i can now use my Sky Q app.

 

before it just refused to connect over wireless to a wired sky box.

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4: Newbie

yes there were fixes in the latest FW for some connectivity to LAN issues which is why its now working for you.

 

If you only use your VF connect router in your house then the latest FW is good and should operate fine.

 

However if like some of us here you have additional APs to provide a strong wifi coverage accross your house then this is where the latest FW hasnt fixed eveyrthing and there are still issues are with networking present and handover/switching.

 

update on this AP issue: Been recreated by support so hopefully now they can see it, therefore can fix it

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4: Newbie

Just to chime in here with my experience. I have solid granite partition walls and with that the router WiFi cannot extend past my kitchen so I ran some CAT5 through to the rest of the house.

 

I can confirm that when connected via WiFi on the VF router I cannot see the computers / devices on the LAN side. As others have mentioned in this thread I can see them if the computer / device is joined to the VF WiFi when the VF router boots up, but after moving the computer through and then back again the VF WiFi somehow loses the route. Forever.

 

Is it me? The "expert" mode is pretty laughable, though I get the need to dumb it down to cover the majority of users needs and cut down on user generated issues. While I'm hopeful this will be fixed soon, this is a pretty basic use case scenario and nothing in the router interface can help me diagnose the issue (until I found this thread).

 

I can't tell if the router is working in WiFi isolation mode, I can't see its ARP table, there is no Telnet access, I can't even tell it that I have an internal DNS server as it only seems to allow externals ones.. it's all a bit cut off!

 

I have had to disable the VF WiFi and add *another* router plugged into the LAN port of the VF router to get access to the rest of my network. Come on VodaFone, I realise it's teething problems but please sort this out!

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