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cannot connect to vodafone connect interface

Scottymac
2: Seeker
2: Seeker

‎10-05-2017 02:25 PM

Hi my wife is trying to set up our new Vodafone broadband but keeps getting this error message.

 

she has installed Google Chrome but this hasn't helped.

 

she phoned customer services who were extremely unhelpful.

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3 REPLIES 3

AnnS
17: Community Champion
17: Community Champion

‎10-05-2017 02:51 PM

Hi @Scottymac

 

Please see the link below, there is a troubleshooting link which may help.

 

Broadband and Home Phone FAQs

 

If problems persists, please contact the Broadband Team direct for support.

 

 

Scottymac
2: Seeker
2: Seeker
In response to AnnS

‎10-05-2017 03:02 PM

I can't contact the broadband support team as I am abroad. They won't speak to her on the phone as she isn't me. It's a ridiculous situation.

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AnnS
17: Community Champion
17: Community Champion
In response to Scottymac

‎10-05-2017 03:19 PM - edited ‎10-05-2017 03:21 PM

Hi @Scottymac

 

Your Wife needs authority over the account.  You should still be able to use live chat from abroad using the link.  If you answer the security questions and ask them to add your Wife to the list of having full authority over the account, they should be able to talk to her.