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Rank 1: Guest
Posts: 1
Registered: ‎13-03-2017

3/4G but no internet abroad

Hello,

For about the lasr 18months I've not been able to pick up data abroad - although the 3/4G is still showing. I've tried all the obvious bits, as well as new sim and new phone to no avail. It's a business contract but any help would be amazing.

Thank you,
Claire
Message 1 of 3 (1,298 Views)
Posts: 20,934
Registered: ‎14-08-2011

Re: 3/4G but no internet abroad

[ Edited ]

Hi

 

This could be attached to the foreign network experiencing issues. 

 

Did you try manually choosing another network. 

 

I've known for two peipke to be abroad using the same network and on same phones and ones been fine and the others had issues. 

 

Unfortunately Vodafone wouldn't be able to guarantee everything will work when abroad as understandably they have no direct control over the network. 

 

I assume Vodafone have confirmed roaming is fully turned on and no data style bars are on.

You can also check in your online my Vodafone

 

As a fall back avenue if your phone is unlocked to all networks and WiFi isn't available then you could use a local sim. 

image.jpeg

 

Message 2 of 3 (1,289 Views)
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Rank 50: Grand Master
Posts: 17,304
Registered: ‎25-03-2008

Re: 3/4G but no internet abroad

Hi @Mbdxgck2

 

It's more than likely there is a roaming restriction on the business account.

 

With the forum not having access to business accounts, providing the business account is in your name, if you contract Vodafone Business for account access, they will be able to help.

Message 3 of 3 (1,285 Views)
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