You are here:

Data on the go

Ask a question:
Rank 1: Guest
Posts: 1
Registered: ‎13-03-2017

3/4G but no internet abroad


For about the lasr 18months I've not been able to pick up data abroad - although the 3/4G is still showing. I've tried all the obvious bits, as well as new sim and new phone to no avail. It's a business contract but any help would be amazing.

Thank you,
Message 1 of 3 (1,298 Views)
Posts: 20,934
Registered: ‎14-08-2011

Re: 3/4G but no internet abroad

[ Edited ]



This could be attached to the foreign network experiencing issues. 


Did you try manually choosing another network. 


I've known for two peipke to be abroad using the same network and on same phones and ones been fine and the others had issues. 


Unfortunately Vodafone wouldn't be able to guarantee everything will work when abroad as understandably they have no direct control over the network. 


I assume Vodafone have confirmed roaming is fully turned on and no data style bars are on.

You can also check in your online my Vodafone


As a fall back avenue if your phone is unlocked to all networks and WiFi isn't available then you could use a local sim. 



Message 2 of 3 (1,289 Views)
Rank 50: Grand Master
Posts: 17,304
Registered: ‎25-03-2008

Re: 3/4G but no internet abroad

Hi @Mbdxgck2


It's more than likely there is a roaming restriction on the business account.


With the forum not having access to business accounts, providing the business account is in your name, if you contract Vodafone Business for account access, they will be able to help.

Message 3 of 3 (1,285 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Top up