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Can I convert £10 on Sim to buy a datapack - PAYG dongle

mtw29
2: Seeker
2: Seeker

‎10-01-2016 06:00 PM

I have £10 showing on my account - I have a dongle to enable me to access wi-fi.  I think I have purchased £10 to top up as if using a mobile phone (via a cash machine) rather than for a datapack.

 

Is there any way I can get the £10 back.

 

Thank you. 

0 Thanks
1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

‎10-01-2016 06:10 PM

Hello @mtw29

 

Welcome to the Community

 

You should be able to convert the top up to purchase a data pack from your online account.  When you log in there should be an option to confirm your telephone number and buy data pack.

 

If you have any problems, Live Chat will be able to access your account and add the credit to your data allowance.