Dns Problems

[cfitzpat]

Getting a DNS error and DNS resolution problem using 3G but over Sure Signal. 

only happens on 1 specific website:

Error returned in Chrome: 

Web page not available

DNS_PROBE_FINISHED_NXDOMAIN

Samsung S4 Active on Contract

Same website Works fine under:

Wifi

3G on O2

3G on Three

Can't test it on real 3G as no 3G in location from Voda so using a Sure Signal.

Other websites and SSL sites all work fine.

Just this one site in question:

https://www.landofsupplements.co.uk

[Retired-Sarah]

Hi @cfitzpat

Please accept our apologies for any inconvenience this has caused.

This has been escalated for you and we’re awaiting further information on this.

We’ll be in touch as soon as we can.

Thanks,

Sarah

[Retired-Sarah]

@cfitzpat The escalated team are still looking into this for you.

We’ll be in touch with any further information as soon as we can.

[Retired-Sarah]

@cfitzpat Please accept my apologies for any delay in the response.

Our escalation team have been looking into this for you and advised the routing looks correct and the firewalls don’t have any blocking rules this end.

Could you check your firewall entries for any addresses within the ranges: 88.82.0.0/19  & 212.183.128.0/20 and let us know.

[kinjo]

also having

DNS_PROBE_FINISHED_NXDOMAIN

on my chrome

[Retired-LouiseE]

Hello @kinjo

Please can you fully elaborate on what's happening? How can I help?

Louise