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03-10-2010 12:03 PM
03-10-2010 05:57 PM
Hi,
I signed up to a 24 month mobile broadband contract in July and was provided with a laptop as part of the package. The laptop has developed a fault, the screen is constantly flickering and sometimes goes off altogether. It has been doing this for the last month. I have contacted the support number in the booklet that came with the laptop and they have told me they aren't responsible for the replacement or repair, it is down to Vodafone. I have contacted Vodafone Customer Support, who have told me they are responsible for the mobile broadband service only, not the laptop. So I am stuck with a laptop thats faulty at 3 months old which I have to pay for for the next 21 months! Can anyone advise???? For info the laptop is a EI System Sorrento, which on the bottom says was made exclusively for DSG Group (Dixons).
Any advice would be appreciated!
Kel x
04-10-2010 01:05 PM