Mobile data and 4g not working

[a2holt]

Hi not sure if this is the right location but I've had no mobile data for 3 weeks now! I called Vodafone customer services up before I went on holiday to Spain and they were no help whatsoever! I returned from holiday on Sunday and my data is still not working. My sim has been replaced with a new one and I've even tried the sim in another phone! Cane someone please help as I've tried re setting the phone numerous of times now. 

Cheers 👍

[BandOfBrothers]

Hi

Have you checked that no bars have been placed on the account. 

Is Mobile Data turned on in the phones settings ?

Are you getting any data symbol such as 3G for example in the phones settings at all ?

Perhaps try manually choosing a different network in the devices settings and then choose Vodafone again.