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Strange excessive data use on mobile broadband

jeffdawson78
4: Newbie

Hi,

I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.

 

As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.

I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:

 

16 Jan 2107
18:34  990.03 MB
19:33 990.03 MB
21:07 967.97 MB
21:25 990.03 MB
21:41 967.97 MB
21:57 765.02 MB
22:10 967.97 MB
22:30 199.16 MB

17 Jan 2017
07:09 11.49 MB
20.21 990.03 MB
20:35 967.97 MB
20:49 990.03 MB
21:05 967.97 MB
21:21 495.01 MB
21;28 967.97 MB
21:47 990.03 MB

22:05 234.86 MB 

 

On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data. 

I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.

Has anyone experienced similar issues and how did you resolve it?

Thanks for any advice!

349 REPLIES 349

Elaines35
4: Newbie
No nothing yet

Annie_N
Community Champion (Retired)
Community Champion (Retired)

In my experience, the acknowledgement email is pretty much instantaneous. If you still haven't received anything, I'd recomment trying again. Sorry!

Elaines35
4: Newbie
No email yet. Can the tech people message me again with a new code as the existing one isn't working. I posted a question directed at them a few days ago but got no replies

Nabs
17: Community Champion
17: Community Champion

@Elaines35 wrote:
No email yet. Can the tech people message me again with a new code as the existing one isn't working. I posted a question directed at them a few days ago but got no replies

@Elaines35 the code doesn't change. You'll just have to keep trying the useless form unfortunately. :smileysad:

Elaines35
4: Newbie
I would have pushed for the whole amount. I did and eventually got it credited back. I was happy enough with that and wouldn't have taken it any further but it's the confusion with the UK data cap that's bothering me now. I have no way of stopping a data over run again unless it's applied to my account. As said earlier I didn't use all the data they had logged to my account and that's another issue

Danni
Community Manager (Retired)
Community Manager (Retired)

@Elaines35 I'm sorry the form hasn't been working for you! 

 

I'll drop you a Private Message now to get you some help :Smiling: 

 

Danni 

Community Manager 

Elaines35
4: Newbie
@danni. Replied to pm with number and time

Elaines35
4: Newbie
@Carl I never got an automated reply from the eft form. I have sent it numerous times but I never received any replies.

Carly
Moderator (Retired)
Moderator (Retired)

@Elaines35

 

I can see you've mentioned on a new post that we've looked into the situation. In terms of the UK data cap, this is something that's included in our new plans.

 

 

I'm on a 50gb sim only data contract signed up on the 28th December. Can the uk data cap be added to this account?