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Rank 1: Guest
Posts: 14
Registered: ‎19-01-2017

Strange excessive data use on mobile broadband

Hi,

I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.

 

As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.

I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:

 

16 Jan 2107
18:34  990.03 MB
19:33 990.03 MB
21:07 967.97 MB
21:25 990.03 MB
21:41 967.97 MB
21:57 765.02 MB
22:10 967.97 MB
22:30 199.16 MB

17 Jan 2017
07:09 11.49 MB
20.21 990.03 MB
20:35 967.97 MB
20:49 990.03 MB
21:05 967.97 MB
21:21 495.01 MB
21;28 967.97 MB
21:47 990.03 MB

22:05 234.86 MB 

 

On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data. 

I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.

Has anyone experienced similar issues and how did you resolve it?

Thanks for any advice!

Message 1 of 175 (6,465 Views)
Posts: 21,003
Registered: ‎14-08-2011

Re: Strange excessive data use on mobile broadband

Hi

 

I think it's common knowledge that streaming and tethering will use more data however that is a lot in a short period of time. 

 

Vodafone would only be able to say how much has been used but not what on. 

image.jpeg

 

Message 2 of 175 (6,460 Views)
Posts: 21,003
Registered: ‎14-08-2011

Re: Strange excessive data use on mobile broadband

To add laptops will use richer pages so more data is used. 

 

Also they can update on the background in the ways of Os updates and apps etc. 

image.jpeg

 

Message 3 of 175 (6,456 Views)
Rank 50: Grand Master
Posts: 17,325
Registered: ‎25-03-2008

Re: Strange excessive data use on mobile broadband

[ Edited ]

Hi @jeffdawson78

 

It is well documented that downloading and streaming a programme will result in a huge consumption of data.  If you are going to be downloading or streaming a one hour programme in HD, you can expect to get through almost 3GB of data.

 

If you are going to be downloading or streaming,  you need to switch over to Wi-Fi, otherwise you could end up with a large data bill.  

 

From what you have written, most likely the mobile data connection may have dropped or the recording buffered because the speed was in too slow for streaming and reconnected.

 

If you are using iplayer, please see below.

 

BBC iplayer Support

 

 

Message 4 of 175 (6,454 Views)
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Registered: ‎06-05-2009

Re: Strange excessive data use on mobile broadband

@jeffdawson78 have you performed any network speed tests? These can chew through data like there is no tomorrow! I've just done a single speed test and it used just under 50MB of data so if it's something you've been doing a lot of it could add up quickly.
The other thing to watch out for is OS updates on your laptops. If you are running Windows 10 you can set your MiFi as a metered connection this should prevent any excess data being used by the OS.

 

Message 5 of 175 (6,427 Views)
Rank 1: Guest
Posts: 14
Registered: ‎19-01-2017

Re: Strange excessive data use on mobile broadband

Thanks for all the responses though I cannot see those being the reason as:

 

1) Its a mifi router connected to my laptop by wifi - no phones, ipads etc. with apps

2) I only downloaded 1.6 GB worth from iplayer on 16 and nothing on 17. I don't stream as the connection speed isn't good enough (Max 1.2 Mb/sec)

3) I've not done any speed tests so thats not it

4) I realise OS updates will use data periodically but 6GB of updates a day for two days, especially when it is Windows 7, I very much doubt it (Thanks for the tip on Windows 10 meterd connection though)

5) For the last 3 years on Plusnet never had any unknown usage spikes like this in my usage counters

6) The fact is the exact same two amounts repeated is just

 

As an update the support centre and vodafone store suggested I take in my mifi router to get it tested so will do that tomorrow, see what the result is and post what they say.

Cheers

Message 6 of 175 (6,410 Views)
Posts: 21,003
Registered: ‎14-08-2011

Re: Strange excessive data use on mobile broadband

You're welcome and please do let us know how you get on. 

 

Best of luck. 

image.jpeg

 

Message 7 of 175 (6,404 Views)
Posts: 11,644
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Registered: ‎06-05-2009

Re: Strange excessive data use on mobile broadband

@jeffdawson78 on the 16th you used just shy of 7GB of data. You mention your speed is 1.2mbps, to download this amount of data at that speed would realistically take about 14 hours... if Vodafone is claiming you've done that in 4 hours there's clearly something wrong with their calculations. 
I'd do a couple of speed test (www.speedtest.net) and take screenshots of the results for when you head into the shop. with that information and the timestamp's of the data usage from their system, they should realise that something isn't correct.

In terms of what that something is; it's either going to be a fault in the billing system or the device is faulty... I suspect the former to be honest

 

Message 8 of 175 (6,399 Views)
Rank 1: Guest
Posts: 14
Registered: ‎19-01-2017

Re: Strange excessive data use on mobile broadband

Quick update. Took my mifi router to the Vodafone shop and they are happy to test it. But this means it to needs to get sent off which will take 7-10 days to complete ... 

 

... so will have to wait and see! 

 

 

Message 9 of 175 (6,298 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

I'm glad someone else has had this problem. After being away for  the weekend I arrived home to find text messages on my Huawei hub about excessive usage charges. After logging into my account my data has been going crazy since 22.30 on the 19/01. Below is a snip it of the charges. This continued till about 8.30am on the 20/01 with about 900mb charges every 20-30 minutes. Once my data ran out I was charged an ongoing £6.50 for 250mb and the current total is £182!!!!. It only stopped when my hub reached the set limit and turned the data of. As far as I was aware I had placed a cap on the data limit but it seems it didn't apply. So I tried to do this again and logged in 30min later and to check it was applied and guess what, still wasn't on. I'm on the 50gb plan for 30days and still within the 30day cancellation period but can't do anything with the excessive usage until the bill is generated  which will leave me outside the 30 day period. I was on EE 32gb plan and the data just stopped when I reached the limit and I topped up what I required. 

 

 

20 Jan 17 - 01:47 Internet 995.76 MB £0.00
20 Jan 17 - 01:22 Internet 967.97 MB £0.00
20 Jan 17 - 00:57 Internet 990.03 MB £0.00
20 Jan 17 - 00:34 Internet 967.97 MB £0.00
20 Jan 17 - 00:11 Internet 990.02 MB £0.00
19 Jan 17 - 23:48 Internet 967.97 MB £0.00
19 Jan 17 - 23:23 Internet 990.03 MB £0.00
19 Jan 17 - 23:00 Internet 997.48 MB £0.00
19 Jan 17 - 22:50 Internet 405.01 MB £0.00

Message 10 of 175 (6,119 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

Further to this post I reset the data limit on my hub manually. So the used data on the hub may not actually have been exactly the same as used data generated by Vodafone. So my hub could actually run over the 50gb but by only maybe by a few hundred mb. Not by the 7gb which I'm being charged for plus I had about 5gb of my of my allowance remaining.

Message 11 of 175 (6,116 Views)
Rank 1: Guest
Posts: 14
Registered: ‎19-01-2017

Re: Strange excessive data use on mobile broadband

Hi there and thanks for the post - yep exactly the same as me right down to the pretty much exactly same data amounts.

Did you speak to Vodafone at all. Whilst I can guess the answer would be interesting to know.

I'm sending my router off to be looked at today, whcih whilst it will leave me without internet for upto 10 days I want to try and get an answer 

Message 12 of 175 (6,020 Views)
Posts: 11,644
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Registered: ‎06-05-2009

Re: Strange excessive data use on mobile broadband

@jeffdawson78 @Elaines35 this is a very weird one! It's far too convenient that 2 different users should experience exactly the same issue within days of each other. This would suggest to me that there is either a fault in the Vodafone hardware or their billing system is incorrectly registering data use. One of the eForum team should be able to pick this one up and get it investigated.

 

For future reference, you can add an account level data cap. You should be able to switch this on or off through your My Vodafone account.

 

Message 13 of 175 (6,011 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

In relation to the cap I have tried to put the cap on UK data as I was aware of charges outide the 50gb. When I first received the sim I logged into my Vodafone a few days later to check the settings etc and I moved the slider so as UK data cap was on. I got the mesage about it taking about 5 minutes to a few hours for it to activate but never received any notification message. Checked the settings a few days later and it wasnt applied so tried again with the same outcome. So I had forgot about it and then the above happened with the massive data usage. It seems impossible to add the cap from my Vodafone yet i received the message on the screen to say it would take a few minutes. I tried last night again and took and screenshot of the on screen message but it still wasn't applied this morning
Message 14 of 175 (5,998 Views)
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Registered: ‎06-05-2009

Re: Strange excessive data use on mobile broadband

@Elaines35 Ah right, that's a pain in the behind! I wonder is @jeffdawson78 has the same experience when they try to add the data cap?

If yes then it would suggest an issue with the way the accounts have been set up.

 

Message 15 of 175 (5,994 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

Spoke to the online chat but they basically said it's not their department. Just hope to get some resolution. This data was clocked up over night when everyone was asleep.
Message 16 of 175 (5,990 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

After trying to get online chat to add it they said to text UK data cap to a number which I can't remember of hand but the messages kept failing so I have the sim removed a the moment until I get answers
Message 17 of 175 (5,986 Views)
Posts: 597
Topics: 1
Thanks: 99
Solutions: 7
Registered: ‎30-04-2015

Re: Strange excessive data use on mobile broadband

@jeffdawson78 Please let us know the outcome when you get the device back from our repair centre.

 

@Elaines35 I'd advise taking your device to your nearest Vodafone Store so they can check it. 

 

The data cap is only available on our newer plans. Our Live Chat team will be able to check whether the plans you're both on can be capped. 

Message 18 of 175 (5,815 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

I purchased my device out side of the contract so as it was open to any network. Not sure if Vodafone could do anything with it. I had it on ee for a few months and had no problems but changed to Vodafone after Christmas. I have tried numerous times to cap it but with no success
Message 19 of 175 (5,808 Views)
Posts: 11,644
Topics: 388
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Ideas: 13
Solutions: 499
Registered: ‎06-05-2009

Re: Strange excessive data use on mobile broadband

@ChazzD I think @Elaines35's information is good enough evidence that the issue isn't with the devices (sorry @jeffdawson78 looks like yours has been sent away needlessly) themselves rather an issue with Vodafone's systems.

 

Message 20 of 175 (5,805 Views)
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