24-01-2017 12:36 PM
From the dates given by both @jeffdawson78 and @Elaines35, the contracts were entered into very recently, and the data cap should surely apply: "A data cap is one of the tools available in Vodafone Data Manager, and is included in all Pay monthly phone and SIM only bundles bought after 5 May 2016, and Mobile Broadband and tablet bundles bought after 28 September 2016."
Also, @Elaines35 seems able to see the tool within Vodafone Data Manager, even if it doesn't work. Other customers enquiring about the data cap in respect of phones seem unable to see the control if their plan began before 5 May 2016 (if I've understood their posts correctly).
24-01-2017 12:40 PM
24-01-2017 12:42 PM
24-01-2017 01:34 PM
To update. As I went through a 3rd party (Carphone Warehouse) to get my mifi, the Vodafone store couldn't send mine off as I wasn't on their system. CW couldn't do it directly and I would have to call Vodafone Network Support to arrange it. But as I was in the 30 day purchase CW exchanged my device for a new on which was much easier option and doesn't leave me without internet.
So I won't find out if there was anything wrong with my first device but will keep an eye on my accout with the new device to see if this happens again.
It would be good to know what if the cause is identified and if Vodafone resolve @Elaines35 issue.
For the record I've didn't try to apply a datacap so unlikely for that to be the case.
24-01-2017 01:40 PM
25-01-2017 06:44 PM
25-01-2017 09:18 PM
26-01-2017 07:48 AM
Please can you confirm that your problem is with mobile broadband (aka Data On The Go), rather than home broadband? I'd certainly read all your posts to be about mobile broadband, but it seems you're being directed to the home broadband support team, so I just wanted to clarify.
26-01-2017 02:08 PM
26-01-2017 09:24 PM
Update from the dispute. I had logged a dispute with Vodafone earlier in the week and I contacted the complaints help line tonight for an update. After getting through the man was adamant that the excessive usage was correct and that 7gb outside my plan was my own doing. I explained that there was also 5-6gb remaining on my plan which also disappeared. He was unwilling to accept the reoccurring data usage amounts were strange and he said he was unable to see these on his end. I also said that another person had the exact same problem with a similar plan and similar usage amounts but again they were unwilling to accept there was a problem. After a few heated words they eventually said they would credit 50% of the outstanding total but I said no as I still believe there was a problem in their end. After consulting his manger a few times he offered £100 credit and eventually £150 credit towards the bill as a gesture of good will. They totally refused to accept the usage log was a bit odd and were adamant they were going to add the credit regardless whether I accepted it or not and settle the dispute. Another point to my argument was the failure to add the uk data cap. If it had of applied as I wished the over run would not have occurred and no bill. Again after a good rant I think he eventually accepted there is a problem with the data cap on my Vodafone. I applied the cap while on the phone but he couldn't see anything his end. He even said I would need to wait 24hrs but I tried over 2 weeks ago and it didn't work. I even think he tried and it didn't work. I was adamant he pass my concerns about this uk data cap problem on to the technical team as it totally unacceptable. I'm still reluctant to accept this part credit to my account and the using of the data but I haven't the time and energy to argue about £30. However if this data cap still doesn't appear within the next day or two I may have no option but proceed further with the complaint.
27-01-2017 08:56 AM
@Elaines35 that is very disspointing that Vodafone are refusing to accept the data usage is not at all odd or looking into it further - it most definately is! Even putting that to one side - althoguh it shouldn't be - if your data cap worked you should never have gone over your limit. I haven't applied it yet to my account but will this weekend to see if it works on mine or if I have similar issues.
I hope it works and Vodafone resolve the issue soon
27-01-2017 09:17 AM
As has been mentioned, had their data cap system worked as intended you would not have incurred any additional charges. On that basis I would be demanding a full refund of all data charges on the account, I personally wouldn't be settling for the 'goodwill gesture' they have proposed. Please don't allow them to settle the dispute, request that it is escalated to the highest level. If they refuse to do that
Please don't allow them to settle the dispute, request that it is escalated to the highest level. If they refuse to do that then ask for a deadlock letter so you can contact the Ombudsman, more details at https://www.vodafone.co.uk/vodafone-uk/forms/compl
Additionally, I believe you mentioned you are still within your 30day cancellation period? May be worth exercising your right to cancellation, though I appreciate Vodafone are considerably cheaper than the competition at the moment so you may not want to do that.
27-01-2017 12:57 PM - edited 27-01-2017 01:04 PM
Hi. I can beat that charge - got a call on Monday to say we had gone over our 50gb limit 7 days before and now owe £498! Using SIM in a router so can only check usage on the rubbish Voda website and the unbilled section of that was "being upgraded" for weeks so could not check. Have had to pay up and wait until they bill us in 2 weeks before we can dispute both the data used and the fact they did not advise we were supposedly over they limit for a whole week!
Plus the list of data charges makes no sense with some still free and multiple charges for hugh lumps of data at exactly the same minute. This all happened just days after we were beyond the 30 "trial" period.
I've had so many conversations with South Africans this week. It's a shame no one in the U.K. will work in for them!
27-01-2017 01:04 PM
27-01-2017 01:13 PM
|Mon Jan 23 00:00||Mobile Browsing||INTERNET||2968.018 KB||0|
|Sun Jan 22 20:21||Mobile Browsing||INTERNET||973769.552 KB||21.667|
|Sun Jan 22 18:04||Mobile Browsing||INTERNET||976400.000 KB||21.667|
|Sun Jan 22 18:04||Mobile Browsing||INTERNET||422204.538 KB||5.417|
|Sun Jan 22 12:17||Mobile Browsing||INTERNET||165501.022 KB||5.417|
|Sun Jan 22 07:07||Mobile Browsing||INTERNET||143363.106 KB||0|
|Sun Jan 22 02:33||Mobile Browsing||INTERNET||54429.028 KB||0|
|Sun Jan 22 00:00||Mobile Browsing||INTERNET||976400.000 KB||21.667|
|Sat Jan 21 22:47||Mobile Browsing||INTERNET||692653.814 KB||16.25|
|Sat Jan 21 22:07||Mobile Browsing||INTERNET||29797.465 KB||0|
|Sat Jan 21 17:39||Mobile Browsing||INTERNET||976400.000 KB||21.667|
|Sat Jan 21 12:31||Mobile Browsing||INTERNET||976400.000 KB||16.25|
|Sat Jan 21 12:31||Mobile Browsing||INTERNET||941500.963 KB||21.667|
|Sat Jan 21 06:28||Mobile Browsing||INTERNET||976388.073 KB||21.667|
|Fri Jan 20 18:01||Mobile Browsing||INTERNET||581275.591 KB||16.25|
|Fri Jan 20 12:29||Mobile Browsing||INTERNET||11604.869 KB||0|
|Fri Jan 20 11:15||Mobile Browsing||INTERNET||56.024 KB||0|
|Fri Jan 20 08:09||Mobile Browsing||INTERNET||976400.000 KB||21.667|
|Fri Jan 20 08:09||Mobile Browsing||INTERNET||172738.551 KB||0|
|Fri Jan 20 06:27||Mobile Browsing||INTERNET||41474.759 KB||0|
|Fri Jan 20 06:17||Mobile Browsing||INTERNET||23366.911 KB||0|
|Fri Jan 20 00:00||Mobile Browsing||INTERNET||976400.000 KB||21.667|
|Thu Jan 19 22:16||Mobile Browsing||INTERNET||508323.330 KB||10.834|
|Thu Jan 19 18:00||Mobile Browsing||INTERNET||975366.196 KB||21.667|
|Thu Jan 19 18:00||Mobile Browsing||INTERNET||976400.000 KB||21.667|
|Thu Jan 19 12:47||Mobile Browsing||INTERNET||975758.175 KB||21.667|
|Thu Jan 19 12:47||Mobile Browsing||INTERNET||181795.390 KB||0|
|Thu Jan 19 06:02||Mobile Browsing||INTERNET||29026.835 KB||0|
|Thu Jan 19 00:00||Mobile Browsing||INTERNET||43824.335 KB||5.417|
|Wed Jan 18 22:36||Mobile Browsing||INTERNET||380734.182 KB||5.417|
|Wed Jan 18 19:06||Mobile Browsing||INTERNET||975194.387 KB||21.667|
|Wed Jan 18 18:04||Mobile Browsing||INTERNET||976400.000 KB||16.25|
|Wed Jan 18 18:04||Mobile Browsing||INTERNET||976400.000 KB||21.667|
|Wed Jan 18 12:01||Mobile Browsing||INTERNET||975224.741 KB||21.667|
|Wed Jan 18 12:01||Mobile Browsing||INTERNET||120039.402 KB||5.417|
|Wed Jan 18 07:05||Mobile Browsing||INTERNET||31382.244 KB||0|
|Wed Jan 18 06:33||Mobile Browsing||INTERNET||40960.556 KB||0|
|Wed Jan 18 00:00||Mobile Browsing||INTERNET||976400.000 KB||21.667|
|Tue Jan 17 22:41||Mobile Browsing||INTERNET||175752.052 KB||5.417|
|Tue Jan 17 18:02||Mobile Browsing||INTERNET||975792.470 KB||21.667|
|Tue Jan 17 18:02||Mobile Browsing||INTERNET||976400.000 KB||16.25|
|Tue Jan 17 18:02||Mobile Browsing||INTERNET||973882.025 KB||21.667|
|Tue Jan 17 14:52||Mobile Browsing||INTERNET||85.361 KB||0|
|Tue Jan 17 12:08||Mobile Browsing||INTERNET||976400.000 KB||0|
|Tue Jan 17 12:08||Mobile Browsing||INTERNET||120288.634 KB||0|
|Tue Jan 17 06:12||Mobile Browsing||INTERNET||74432.603 KB||0|
|Tue Jan 17 00:00||Mobile Browsing||INTERNET||975727.123 KB||0|
Hope this works!
27-01-2017 01:38 PM
© 2017 Vodafone Limited. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.
Registered in England No 1471587.