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Rank 2: First Poster
Posts: 21
Registered: ‎27-01-2017

Re: Strange excessive data use on mobile broadband

Thanks Jeff

 

That's where I am looking but it only shows the previous month. In the "Unbilled" tab it should show from 1st of Feb.

Message 121 of 170 (3,805 Views)
Rank 44: Oracle III
Posts: 7,572
Registered: ‎20-08-2012

Re: Strange excessive data use on mobile broadband


TomW500 wrote:

Is it just me that thinks it is just too profitable for them to let us all run up vast bills?  


Assorted variants on Occam's Razor spring to mind:

Never attribute to malice that which can be adequately explained by stupidity, but don't rule out malice. (Einstein)

##~##-up before conspiracy. (Ingham, but probably going to be bleeped)

 

Who in their right mind, after checking out their options and discovering this thread, is going to sign up to an MBB contract with Vodafone?

 

 

Message 122 of 170 (3,799 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

Eft reference #15330850. Hopefully we will get a bit of clarity and that Vodafone confirms either way about this cap mess. Too many conflicting answers.
Message 123 of 170 (3,776 Views)
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Registered: ‎11-11-2016

Re: Strange excessive data use on mobile broadband

@Elaines35 Thanks for sending over your reference number. I can confirm we've received your email and will be in touch with you soon. 

 

@jeffdawson78 Please come and speak with our Broadband Live Chat team. They'll be happy to clear up any queries you have. 

 

@TomW500 Please try logging out of your account on the website and clear your cache and cookies. This will hopefully help to update your current usage information. If the problem persists, please let us know.

 

Message 124 of 170 (3,753 Views)
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Registered: ‎06-05-2009

Re: Strange excessive data use on mobile broadband

@Colleen this is a MOBILE broadband issue. the Broadband live chat team can't help! 

This is an issue that the eForum team need to deal with and raise with the appropriate channels.

 

Message 125 of 170 (3,743 Views)
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Registered: ‎29-09-2015

Re: Strange excessive data use on mobile broadband

@Nabs

 

Thanks for bringing this to our attention.

 

@jeffdawson78

 

I've sent you a private message with details on how to contact us. We'll get this looked into for you.

Message 126 of 170 (3,711 Views)
Rank 2: First Poster
Posts: 21
Registered: ‎27-01-2017

Re: Strange excessive data use on mobile broadband

Colleen

 

It is persisting I'm afraid. Tried that at various times since this morning and up until just now I would get a message on the unbilled page that "your were working on it, try again later". However this time it loaded the same old, out-of-date list of data used in January.

How are we supposed to keep track of usage if there is no working method? Even when it is working it is just a list of lumps of data used without a running total which to me seems pretty poor customer service anyway but if you can't see it you have no chance of adding it all up!  

Message 127 of 170 (3,696 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

Had a call from one of the forum team earlier and I think I'm getting somewhere eventually. The man has agreed with me that my data logs look strange and are worth investigating. Further to this they are also going to look into the uk data cap saga and see why it can't be applied. Finally someone is willing to look into my complaints

Message 128 of 170 (3,684 Views)
Rank 44: Oracle III
Posts: 7,572
Registered: ‎20-08-2012

Re: Strange excessive data use on mobile broadband

@jeffdawson78

 

I see from earlier in this thread that Alex sent you a PM on 03-02-2017, as a result of which you "did the EFT thing", and ended up receiving an email from a Vodafone Social Media Support agent - you reported the content on 06-02-2017.

 

Does that mean that you already have a reference number (format something like #15123456)? If so, and you could post that number here, it would be possible for the Team to link the present discussion back to that correspondence, which sounds very relevant to the situation of all three of you.

Message 129 of 170 (3,674 Views)
Rank 1: Guest
Posts: 14
Registered: ‎19-01-2017

Re: Strange excessive data use on mobile broadband

@Carly and @Annie_N

 

Ye sI alrady reported the data cap issue and spoke to someone who later emailed to confirm UK data cap was not available on mobile broadband packages.

 

The reference number for that is #15268354.

 

@Elaines35 - great that someone has agreed the data usage looked strange and has said they are looking into it. Hopefully they will be able to shed some light onto it. I've not followed up on that anymore as, for me not affecting my bill, not worht the hassle but would be great to know in case it happens again   

Message 130 of 170 (3,613 Views)
Rank 2: First Poster
Posts: 21
Registered: ‎27-01-2017

Re: Strange excessive data use on mobile broadband

[ Edited ]

Here is today's update in the saga.

As I still can't see unbilled usage I called and spoke to 1 of my many new South African friends in Voda's call centre. He assures me I have not used any data this month as it seems he is seeing the same old usage as me. BTW -I reckon currently at about 30Gb.

He then went on to ask if I was aware I had gone over the 50Gb last month and advised me to watch data usage closely to avoid doing that again and incurring charges! Classic. 

Message 131 of 170 (3,604 Views)
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Registered: ‎19-01-2016

Re: Strange excessive data use on mobile broadband


Elaines35 wrote:

Had a call from one of the forum team earlier and I think I'm getting somewhere eventually. The man has agreed with me that my data logs look strange and are worth investigating. Further to this they are also going to look into the uk data cap saga and see why it can't be applied. Finally someone is willing to look into my complaints


Hi @Elaines35

 

Thanks for providing the information and your time talking to Jack. 

 

This is now being investigated. 

 

Thanks, 

 

Danni

Message 132 of 170 (3,568 Views)
Rank 44: Oracle III
Posts: 7,572
Registered: ‎20-08-2012

Re: Strange excessive data use on mobile broadband

@TomW500

 

For completeness sake, in helping Vodafone investigate this, did you also get a reference number in format #15123456? If so, could you post it here?

 

I see from the earlier posts on this thread that you had a PM from Colleen on 31-1-17 and you "did the EFT thing", which should have resulted in an acknowledgement with a reference number.

 

Was it as part of that correspondence that you were told (here) that it is not possible to put a cap on usage with data contracts?

Message 133 of 170 (3,453 Views)
Rank 2: First Poster
Posts: 21
Registered: ‎27-01-2017

Re: Strange excessive data use on mobile broadband

Sorry Annie_N, I did get a number but do not have a note of it. I was told by the "director's office" that the cap is not available.

Message 134 of 170 (3,434 Views)
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Thanks: 103
Solutions: 2
Registered: ‎29-09-2015

Re: Strange excessive data use on mobile broadband

@TomW500

 

I've sent you a private message with details on how to contact us. Please follow the instructions on the message and we'll be in touch.

Message 135 of 170 (3,389 Views)
Rank 2: First Poster
Posts: 21
Registered: ‎27-01-2017

Re: Strange excessive data use on mobile broadband

Carly - Done that. That'll be my 3rd one with no progress but someone sometime must be capable of fixing the mess.

For Annie I got the # number from the previous shot but not the 1st:- #15236633

This 1 is #15359031 if that helps.

Message 136 of 170 (3,382 Views)
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Registered: ‎14-02-2017

Re: Strange excessive data use on mobile broadband

@TomW500

 

I can see we've received these emails. A member of the team will be in touch shortly.

Message 137 of 170 (3,229 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

Anyone get any further feedback from vodafone on the cap issue ?
Message 138 of 170 (2,012 Views)
Rank 44: Oracle III
Posts: 7,572
Registered: ‎20-08-2012

Re: Strange excessive data use on mobile broadband

@Elaines35

 

The last I heard on this, early last week, was that they hadn't been able to identify what was causing the problem, but the investigation was ongoing.

 

I imagine you are already doing so, but it would be worth checking from time to time whether the data cap has started applying correctly - just in case the investigations have actually fixed the problem without anyone realising.

Message 139 of 170 (1,948 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

Checked my vodafone last night but the option to turn it on still wasn't available
Message 140 of 170 (1,851 Views)
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