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Rank 2: First Poster
Posts: 21
Registered: ‎27-01-2017

Re: Strange excessive data use on mobile broadband

I was told in an email from help.vodafone.co.uk that:-

 

"your plan with the number 078XXXXXXX is covered under the mobile broadband plan for the data usages only. Unfortunately, these plans are not eligible or the data capping services"

 

It is a business contract which may or may not make a difference. Personally I don't see why but then logic does not seem to be involved.

Message 141 of 170 (2,207 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

Anyone I had correspondence with seemed to think the data plans could be capped .
Message 142 of 170 (2,157 Views)
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Registered: ‎11-11-2016

Re: Strange excessive data use on mobile broadband

@TomW500 @Elaines35 If you have any further queries regarding this, please reply to our latest email and we'll be happy to help.

Message 143 of 170 (1,875 Views)
Rank 2: First Poster
Posts: 21
Registered: ‎27-01-2017

Re: Strange excessive data use on mobile broadband

"Latest email" was weeks ago - or should I have had 1 recently?

 

Still waiting for the credit to be correctly put on the account. If you can help sort that?

Message 144 of 170 (1,868 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

@tomw500 my most recent response was 2 weeks ago but I'm still assuming the investigation is ongoing.
Message 145 of 170 (1,721 Views)
Rank 2: First Poster
Posts: 21
Registered: ‎27-01-2017

Re: Strange excessive data use on mobile broadband

I'm afraid I get the impression nobody at Voda is doing anything about it. I was told that "no cap is available" and "no warning message can be set up" so it is a case of having to use the mifi box and it's app to monitor data used with extreme care.

A pretty pathetic set up if you ask me but it is very much a case of take it or leave it!  

Message 146 of 170 (1,715 Views)
Posts: 142
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Registered: ‎11-11-2016

Re: Strange excessive data use on mobile broadband

@TomW500 If you still have the last email we sent to you, please pop a reply back and we'll be able to pick this back up for you. 

 

If not, please let us know and we can send the link again.

Message 147 of 170 (1,548 Views)
Rank 1: Guest
Posts: 7
Registered: ‎15-03-2017

Mobile WIFE Dongle capped data

Has anybody purchased a mobile dongle and had the data capped, I bought one in Feb this year and just had an extortionate bill, after reading the website it confirmed that any devices purchased after Sept 2016 can be capped but I have just been told by Vodafone that they cannot cap mine.  Anybody else have this issue?

 

Message 148 of 170 (733 Views)
Rank 44: Oracle III
Posts: 7,572
Registered: ‎20-08-2012

Re: Mobile WiFi Dongle capped data

@lizpughey There have been two or three other customers with similar experiences. See http://forum.vodafone.co.uk/t5/Data-on-the-go/Strange-excessive-data-use-on-mobile-broadband/td-p/25...

 

I'll move this thread into that one, so that the Forum Team will see these issues grouped together. I imagine that one of the Team will be in touch with you before too long, to see if they can help you with this.

Message 149 of 170 (722 Views)
Rank 2: First Poster
Posts: 21
Registered: ‎27-01-2017

Re: Mobile WiFi Dongle capped data

lizpughey

Sorry to say I would not hold your breath for a resolution! There is no cap, no usage warnings and not much help from Vodafone.

To me it would seems so straight forward to provide a cap but, even though they can on other deals and other providers can, it is beyond the abilities of anyone at Vodafone.

Message 150 of 170 (709 Views)
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Thanks: 16
Solutions: 1
Registered: ‎06-03-2017

Re: Mobile WIFE Dongle capped data

@lizpughey

 

Do you have the option to add the data cap through your MyVodafone?

 

We have an app, you can download for free.

 

Let us know if you have this option.

Message 151 of 170 (708 Views)
Posts: 11,623
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Ideas: 13
Solutions: 499
Registered: ‎06-05-2009

Re: Mobile WIFE Dongle capped data

@Dane_B Can the app be used with MBB?

 

Message 152 of 170 (702 Views)
Rank 1: Guest
Posts: 7
Registered: ‎15-03-2017

Re: Mobile WIFE Dongle capped data

I can't register with my vodafone as I dont have a vodafone mobile phone, I have emailed them to do it on line but it will not accept the user name or password they sent to me

 

Message 153 of 170 (699 Views)
Rank 2: First Poster
Posts: 21
Registered: ‎27-01-2017

Re: Mobile WIFE Dongle capped data

Yes but the app only shows you the usage since last reset and only works when you use the SIM in the mifi box! Which means you cannot use it in a router (like I intended) and have to watch the figures like a hawk to avoid a huge expensive surprise.

You can also log in to the website and see unbilled usage but you need to total it up yourself as the website can't count it seems.

 

Sorry to sound so negative but the whole set up is garbage.

Message 154 of 170 (692 Views)
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Thanks: 16
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Registered: ‎06-03-2017

Re: Mobile WIFE Dongle capped data

@lizpughey

 

I've sent you a private message with details on how to get in touch.

 

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

 

Message 155 of 170 (687 Views)
Rank 1: Guest
Posts: 7
Registered: ‎15-03-2017

Re: Mobile WIFE Dongle capped data

I have contacted customer services but they cannot log me into my account and they said my wifi cannot be capped, even though the w

ebsite sais it can

Message 156 of 170 (682 Views)
Posts: 75
Topics: 0
Thanks: 16
Solutions: 1
Registered: ‎06-03-2017

Re: Mobile WIFE Dongle capped data

@Nabs

 

Mobile Broadband customers can only opt in to a data cap through eCare or the My Vodafone app.

Message 157 of 170 (679 Views)
Posts: 11,623
Topics: 385
Thanks: 3,525
Ideas: 13
Solutions: 499
Registered: ‎06-05-2009

Re: Mobile WIFE Dongle capped data

@lizpughey if you follow the instructions in the PM the eforum team will be able to look into it

 

Message 158 of 170 (674 Views)
Rank 44: Oracle III
Posts: 7,572
Registered: ‎20-08-2012

Re: Mobile WIFE Dongle capped data

@Dane_B I'm getting very confused. I thought eCare was for business contracts, but @TomW500 may have been told (see post #141 above) that the data cap doesn't apply to business accounts?

Message 159 of 170 (658 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎22-01-2017

Re: Strange excessive data use on mobile broadband

The my vodafone app only works if the sim is in a mobile that is using the mobile data connection. My sim is in a Huawei hub and the app is installed on my iPad but as I'm using Wi-Fi and not mobile data on the ipad the app is useless
Message 160 of 170 (625 Views)
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