19-05-2010 02:26 PM
19-05-2010 06:08 PM
19-05-2010 07:49 PM
Please can you confirm which version of the Vodafone Connection software you're using, i.e VMC 9.4.6 or earlier?
It may be worth totally removing the current install and downloading the latest version from the Vodafone business site, then let us know if there has been any significant improvement.
20-05-2010 02:08 AM
20-05-2010 08:39 AM
Clicking Start Control Panel Hardware and Sound Phone and Modems tab Modems tab Disable/Remove any Bluetooth modems that may be present.If there was a modem listed, once you have this disabled could you please try to reconnect via the VMC.
Trevor, please get back to us if there are no other modems present in the list and we will look further in to this for you.
Just in case there are other users affected by the same issue, can you please ensure you have the latest version of the VMC installed which is v9.4.6.
20-05-2010 12:03 PM
Many Thanks for your assistance,
I can confirm there is no bluetooth modem setup.
I am running the latest 9.4.6 VF connect s/w.
I have disabled both Bluetooth & WIFI but still VF connect will not work.
What I feel might be happening is that Windows 7 is 'hogging' control of the connection (modem) as when conneting via (native) Windows 7, I can connect and all works fine.
When I attempt to connect via VF 9.4.6, it says 'connecting' - windows (native) then shows the icon confirming connection, but VF keeps saying 'connecting' then a few minutes later, connection drops with VF returning a Ras 718 error.
I have tried changing the COM port & re-installing VF connect to no avail.
Can yoy please provide any further assitance ?
20-05-2010 12:58 PM
20-05-2010 01:04 PM
Are you able to post your MSinfo32 logs?
- Go to Start Menu
- Type msinfo32 in the search bar and hit return to open the System Configuration Utility
- Select File and Export
- Enter a file name and save the file
This will help us troubleshoot and identify the problem for you.
20-05-2010 02:51 PM
20-05-2010 03:21 PM
A device specialist has looked over the logs, it's apparent that windows is trying to get control of the device as the embedded module is using NDIS 6.2 drivers which our software doesn't fully integrate with yet. I have checked over the latest VMC release notes, and there is no mention of NDIS 6.2 driver support for Sony's implementation of the GOBI 2000 module. The only one the software fully supports with NDIS 6.2 in this mode is Dell's 5530/F3507.
The problem will still remain as to whether the software will fully support Sony's version of the module as from what I've seen it is down to the manufacturer as to what firmware and drivers the GOBI uses and hence whether VMC can support it.
Support for this may be added in a later version of VMC, but it would seem apparent that this is the method Sony have intended for their users to connect.
It may be worth you keeping an eye out on the Vodafone Business site for updates, and use the microsoft connection in the mean time.
Hope this helps clarify matters.
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