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Rank 2: First Poster
Posts: 23
Registered: ‎03-07-2016

When I Try To Top Up Online Only Gives Two Bundle Data Choices

When i go online to pick a data bundle it only gives two choices of a £5 or £10 bundle what happened to the other bundle  choices up to £25?

Message 1 of 8 (3,898 Views)
Posts: 20,948
Registered: ‎14-08-2011

Re: When I Try To Top Up Online Only Gives Two Bundle Data Choices

Message 2 of 8 (3,895 Views)
Rank 2: First Poster
Posts: 23
Registered: ‎03-07-2016

Re: When I Try To Top Up Online Only Gives Two Bundle Data Choices

Yes thats the link my device sends me.

Message 3 of 8 (3,890 Views)
Posts: 20,948
Registered: ‎14-08-2011

Re: When I Try To Top Up Online Only Gives Two Bundle Data Choices

Ok.

 

If this was my situation I'd contact Customer service via Live Chat to ask them to check what the current available bundles are. They maybe able in the interim apply a wanted bundle option your after. 

image.jpeg

 

Message 4 of 8 (3,888 Views)
Posts: 20,948
Registered: ‎14-08-2011

Re: When I Try To Top Up Online Only Gives Two Bundle Data Choices

[ Edited ]

From -> mobile-broadband/dongles-and-mobile-wi-fi

 

Definitely Ask about 

 

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image.jpeg

 

Message 5 of 8 (3,872 Views)
Rank 50: Grand Master
Posts: 17,308
Registered: ‎25-03-2008

Re: When I Try To Top Up Online Only Gives Two Bundle Data Choices

[ Edited ]

Hi @ste26dt3094

 

You should be able to purchase data bundle by logging into your online account. If you are using the link, there may be a limit on the amount of credit you are able to purchase without registering your card details.

 

If you purchased more than one bundle, the following bundle would start as soon as the data limit was reached.

 

Support - data pack

Message 6 of 8 (3,864 Views)
Rank 2: First Poster
Posts: 23
Registered: ‎03-07-2016

Re: When I Try To Top Up Online Only Gives Two Bundle Data Choices

I will try later my mobile wifi device is on pay & go if that helps
Message 7 of 8 (3,860 Views)
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Posts: 20,948
Registered: ‎14-08-2011

Re: When I Try To Top Up Online Only Gives Two Bundle Data Choices

Please let us know how you get on.  Smiley Happy

 

To add From the literature I've read a person can buy up to 5 data packs which follow on from each other. 

 

I'm sure Live Chat will be able to help resolve this for you. 

image.jpeg

 

Message 8 of 8 (3,855 Views)
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