30-09-2013 08:05 PM
30-09-2013 08:31 PM
If you are experiencing network issues, the first thing to do is go through the steps in the Network Troubleshooting Guide.
If these steps don't sort out the problem, please could you post the template with your results back here so that the eForum Team can investigate the issue for you.
01-10-2013 07:51 PM
Full postcodes are NW6 5BS and NW3 2PS.
Indoors I get a decent 'H/H+' signal in both locations but I have yet to witness 4G indoors. Outdoors, in the fresh air, it's a maximum of 1 bar 4G. Speedtests show a speed of around 6Mbps on the 1 bar of 4G. To be honest, this is hardly the 4G speeds I was expecting.
It is definitely not my device (Galaxy S4) because a friend with a different device (HTC One, Vodafone 4G) is recording similar readings and signal strength in both areas.
I have been paying close attention to the signal and speeds these past couple of days and it seems that this is the situation with the signal at home/work hence why I asked if the 4G service was still work in progress or if this is final.
If this is final, I still have until next week Monday to cancel the contract and return the handset so I would really appreciate it if you could clarify the situation ASAP for me.
Just as a comparison, my brother in reaching speeds of 25-30Mbps indoors, in both locations, on his EE 4G service (Galaxy Note 2).
Thank you for your time.
02-10-2013 07:06 PM
Hi there mannyp,
Thanks for posting.
NW6 5BS - As you can see on the coverage checker, you'll not get 4G here.
NW3 2PS - Coverage here might be better but it's still not great.
Is there absolutely no coverage or is it very weak?
02-10-2013 07:28 PM
03-10-2013 01:58 PM
I’ve looked into the next 3 months and there aren’t any planned improvements in this time period.
It’s the same for NW3 2PS.
However, as you have mentioned, this is merely the beginning of our 4G journey. Whilst I can’t promise anything, I’m sure that further improvements will come over time.