01-12-2011 03:02 PM - edited 01-12-2011 03:03 PM
I know this has been previously raised on the forum.
A dedicated web page detailing all extra packages which are available would benefit and help customers if these extra pack options with monthly cost were available when seaching the website.
Vodafone customers post here on the forum enquiring about extra packages and cost and many have no idea there is an international text pack available, MMS picture messaging bundle, Vodafone to Vodafone calls etc.
There was a way of choosing an extra pack by clicking on 'plan details' where customers would be able to see the available extra pack options which could be added to the monthly account but this is no longer available.
Extra packs could be subscribed to through online accounts or by calling Customer Services.
01-12-2011 03:53 PM - edited 01-12-2011 03:55 PM
EDIT: actually thinking about it some kind of directory that links back to the product pages for the packages may be better. The product pages have a huge amount of info about any given package which you just couldn't get in a single page
06-12-2011 01:54 PM
20-02-2012 02:06 PM
Hi there Tom,
It has now been more than three months since I started this thread on the forum and still no dedicated web page for Vodafone extras.
Even you Tom thought it was a great idea and something to be fed back.
I have just replied to a thread and all I could say was Vodafone have extra packs for Vodafone to Vodafone calls or unlimited landlines. I would have been very helpful for the poster if I could have attached a link, which I would like to have done, but there isnt one !
Any more new on this yet Tom ? Customers do need it and think of all the extra money Vodafone could make selling extra bundles !
20-02-2012 03:48 PM
I'm sorry nothing's appeared yet. We have fed it back, but despite our success rate at getting things added and corrected on the website, we can't always guarantee we'll be able to get them added.
I'll check up on this one when Jay's back in, but I presume it's something they've decided not to go ahead with. We can always create something ourselves in the new FAQ section though, so I'll get that done soon
20-02-2012 03:53 PM
20-02-2012 04:10 PM