30-09-2011 05:01 PM
Yet again i have a faulty phone, 2nd desire z, it took me ages to get a new one due to vodafone not adhereing to the sale of goods act, i yet again have a phone thats not of merchantable quality, it dies randomly so it made me late for work!!!!! I call 3 times, 1st call i get cut off, 2nd was rude operator, 3rd mohumed said i could have a repllacement handest, then offers a refurbished as they (vodafone) are only getting a faulty one back from me??? If i had a TV that went faulty like this after 3 months the tv shop wouldnt give me someones old used one as replacement....
Poor customer service, contraveining the sale of goods act.....................
I was even told this wasnt a known fault.............check HTC's own forums, its a design fault and as such its a replacable occurance
do i have to waste time here yet again trying to get my phone replaced under the years warrenty it must have at the very least
02-10-2011 08:37 PM
We offer an initial seven working day period in which the phone can be swapped if faulty for a new handset, after which we offer our warranty repair service in order to ensure that everything is done to maintain your handset. If a replacement is provided due to the handset being beyond economic repair then this would usually be one refurbished to the same standard as a new handset.
With any faults, there is an option either to send the handset to our repair teams for examination or, if you would prefer, you can take advantage of the manufacturer's warranty by getting the handset to them. if as you commented the issue is a known fault with HTC but they have not advised us of the issue directly through the correct channels, then we would only be able to act based on he information we had received, whereas they may have information not passed to us which would affect the way they would handle the repair.
I'll pop you an email so we can look to sort this for you - if you can reply back with the requested details we'll get onto this.
02-10-2011 11:09 PM
You have the same rights under the sale of goods act that any other consumer would have buying any other product.
Vodafone also have the same obligations under the sale of goods act that any other retailer would have selling any other goods.
Don't get put off by anyone telling you otherwise
04-10-2011 10:07 AM
Woppy, thanks i totaly agree, what Dave has laid out above contraveins the sale of goods act, a refurbitshed phone is not what i am entitled too, they have to replace with new!. The offer of repair after they wavied that by offering replacement is void, they have 1 chance to offer reepair, they didnt. As dor contacting Dave via his email, theres no way i would offer the information on an email, poor understanding of internet security.
Please reply to this email with:
– Your mobile number or account number:
– Your alternative contact number:
– Hours you're not available during:
And for security please include:
– Full Name:
– The second and fourth digit of your security code:
– Address including post code:
– Date of Birth:
Why not just ask for my mobile number then call me? i wouldnt ever send any of the above, its like one of those poor african scam emails...
Get a grip vodafone......the Sale of goods act appiles and i am rejecting as not of mechantable quality, a refund or replacemnt (new) appiles
04-10-2011 10:14 AM
To be able to operate an email team we need to have a secure method to protect our customers’ details. Without that it wouldn't be possible to have this team dealing with emails on a daily basis.
This route is an extension of our customer services team and if you don't want to send the information I would then recommend dialling 191 and speak with our customer services team directly.
04-10-2011 11:12 AM
I called.............waste of time, the operator(couldnt catch ehr name) she checked said, oh we've offered you a replacement of a different make and model(refurbished) as a good will gesture, total fabrication, i was offer another desire Z (refurbished). She the told me how it wasnt my right to have a new phone as i wss sneding back a used one to vodafone!!!!!!!!!! It was new and due a design fault its not fit for purpose, its not HTC who are the sellers its vodafone, you have to replace with new.
i asked if i could then record the conversation, at which she announced her manager had been listening to the conversation next to her all the time. when i asked to speak to him she told me he would call in 24 hours, i asked why he couldnt do it there and then and she started to go on about the recording........she was lying plain and simple.......i was told 2 minutes and she would get a supervisor..........well im still hoiding.............
Disgusting customer service.......
i'll update if she ever bothers to get back on...........i doubt it as i know the call will mysteriously cut
04-10-2011 11:38 AM
well after a rediculously long wait.......i get a supposed 'senoir' manager, Kafpf?? he said that i should have the offer of repair and that it a fter 3 repairs it would be replaced with a refubished handset. and that i had been offered a different model and make, i then asked him why on my previous call Mo(hamed)?? had said explicitly that it could only be a desire Z and that vodafone never would replace with a different make and model. I offered that perhaps ihe should call back after he investigated his 2 customer service operators calls. i also said whilst at that look up the sale of goods act
'What is the Sale of Goods Act?'
Never mentioned listening to my call either..........even told me to take vodafone to court if i thought they were breaking the law............laws he has no knowledge of
told me emails were totaly secure too.........hmmmmmm maybe he never herad of viruses or trojans
i'll await his call but if martin or dave want to try to sort out something ill reply to a new email with my name only which you can find my contact number
04-10-2011 11:43 AM
Oh and even though vodafone says they record calls randomly if you ask Israh the customer service rep she says if you record ill terminate this call.........hmmmmmmm