HTC Desire series

[fushion_julz]

I'm having a small issue with Bluetooth

I have a fairly new Desire S (my second one of these handsets) and an even newer Plantronics M100 headset.

I also have a Nokia 3109 (cheapo basic handset)

My Plantronics headset pairs with both devices (Desire S and Nokia 3109), but will only connect to the Nokia...any attempt to connect to the Desire S fails with a "headset disconnected" message on the Desire S and a "Lost connection" message on the headset.

It did work and has recently stopped doing so.

I've deleted the pairing and re-paired and have recharged the M100 just in case...

Headset works as expected with the Nokia handset ruling out issues with the headset...

Any ideas?

[Dave]

Hi fushion_julz

Do you have any other device you can try pairing via Bluetooth with the Desire S? If so, does this stay connected?

If you have paired the handset with another Bluetooth device since it last worked, you may need to manually reconnect rather than the device doing it automatically:

1. From the Home screen, press the menu icon and then tap Settings > Wireless & networks.
2. Tap Bluetooth settings.
3. If the Bluetooth check box is not selected, select it to turn Bluetooth on.
4. Make sure that the headset is discoverable.
5. Tap the headset’s name in the Bluetooth devices section.
6. If prompted to enter a passcode, try 0000 or 1234, or consult the headset documentation to find the passcode.

If the issue persists, can you also walk us through the exact steps you take when pairing and connecting the headset, including when the error fails and the exact wording?

Dave

[fushion_julz]

Thanks for your input, Dave...

However, you really should read my original post....

I tried with the Nokia handset (works fine) and I tried pairing the two handsets...The Desire S pairs but did not connect...

I deleted all the Bluetooth settings did a hard reset of the phone (battery out) and then re-paired all devices and it started working again...

However, I suspect some sort of bug in the bluetooth software on the Desire S....

[Dave]

Hi fusion_julz,

Apologies for any confusion - the instructions I posted were those which had been shown to resolve the specific issue you had been having.

The main wish to check an alternate device with the Desire S was to confirm that the device was able to pair with something, as your original post only mentioned trying with the headset.

Given that you said that you had issues with pairing between the two handsets as well, but that deleting the settings and performing a hard reset cleared things up, can you confirm if that means the handsets now pair and connect successfully or that the BlackBerry now pairs with the headset and the current issue is resolved?

Dave

[fushion_julz]

Have never had a BlackBerry (phone) so can't comment on the bluetooth on that...

My Desire is now working although it has since the first post needed more than one battery out reset to kick Bluetooth into action...as I said, pairs fine, just doesn't connect!

[Wayne]

Hi fushion_julz

Thanks for your post back here. I’m sorry about the confusion with this.

Bluetooth is a relatively simple technology that does not require to be configured and is cross hardware compatible as long as they employ Bluetooth 2.0 technology.

With this in mind, any problems that you have with Bluetooth will either be due to an incompatibility issue (different versions of Bluetooth technology, although this is very rare) or a fault with the device. If this issue becomes too much of annoyance for you then to resolve it, you will need to send the phone away for repair.

To find out what you need to do in order to get this sorted take a look at our Vodafone Repairs Thread. This can be found here.

Thanks

Wayne

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