23-02-2012 10:19 AM
I have 2 Desire HD's, and since upgrading the system to the latest Sense and Android, they both have various issues including freezing on receiving an incoming call, force closing of various apps, and intermittent signal and wifi issues. One also sends texts to wrong contacts and always reverts to answering a call with speaker phone on. It's a nightmare and has ruined both phones really.
I'm very reluctant to go down the hard reset route, as I've read extensively that it is not a solution to these problems.
What I find more alarming is the fact that when I called customer services yesterday, they claimed to not have heard of the issues before, and their 1st port of call was a hard reset, and placing my call through to HTC who advised to do the same. It's really a bodged attempt to try and restore the phone, which may or may not work, (normally the latter if indications are correct) and extremely surprising that HTC carry out such little testing. As I said, it's affected both of my Desire HD's, and several others I know of, so not a random fault by any means.
I'm due for an upgrade in a month I believe, but has anyone come across another solution?
Thanks in advance.
23-02-2012 12:07 PM
ROM: 3.14.401.31 (JRO03C)
HBOOT: 1.39.0000 | Recovery: Stock
Radio: 5.1204.162.29 | Kernel: Stock
23-02-2012 01:25 PM
Now i have seen this on other devices HTC and samsung
Now Android can be tricky on updates, and updateing should be tested by manufacture and we have asked Vodafone if some of us can test the Roms for phone before rolling out to help and see if there are problems.
What we have found out is before updating is to do a Factory wipe first, and to format the internat sd.
This is before doing any update.
This wipes any apps that are hanging around, Now this is not to say these apps will not work but they can affect the update prosess
Now HTC and other manufactures only Test Updating there phones with the pre loaded apps, Hence the responce your getting
Now this rom is a Vodafone rom and they do simular tests but only with there apps.
When there is a major problem it gets covered on here
Now when you update the Firmware stock apps are updated as well ,some third party apps use stock apps or programs on the phone but when you update they carnt and can clash and upset the running of the phone.
Facebook is one of these such programs
Now just unistalling will not fix as the Firmware has got corrupted.
I no you don't want to do a Factory reset but for a long time we have asked vodafone to put in there instruction to do a Factoey reset before and after, do areset after is to clear traces of the previous firmware.
At the end of the day updating is your choice you don't have to if your happy with your device.
What is worrying is that it has happend to two Phones
Now if there was a Major problem it would of been mentioned, the only way to rule this out is to back up the phone and to try a reset then if there is a problem come back to us on here
But the phone is a sold phone and has not had many issues my wife will not part with her phone
One last thing i have forund that from 2.3.3 sence has been updated and it did have issues wiping the old version out but a Factory wipe removes the old version
25-02-2012 01:05 PM
Thanks for the replies.
I've tried the factory reset, and the phone was better it seemed for around half a day before having the same effects as before, so a very frustrating waste of time and now need to get all the apps back I had.
It's annoying, as there aren't any HTC phones that are significantly better to even upgrade to in a month when it's due. I was planning on keeping this until they release the 2nd gen beats audio phones, as the XE and XL are both lacking in different areas. At least they'd work I presume!
Will give customer services another call.
25-02-2012 01:23 PM
Can we confirm that you have done a HARD reset:
Turn the power off.
Hold the Volume Down button
Press and hold the Power button until the device turns on
You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
Select Clear Storage by pressing the Volume Down button
Press and release the Power button
Now simply confirm your decision: Volume Up for YES and Volume Down for NO
All data including third-party applications will be deleted from the HTC
I know it's a pain doing resets, but it's better than being without your phone for a week or two while it gets repaired!