HTC Desire series

[m00ser]

My desire went away for a repair after being stuck in a reset loop, came back (11th March) with a bit of paper saying it was fine no fault found. Strange as it had been rebooting if I used the navigation, which I had explained in detail.

Within 2 weeks (28th March) it went to the same "reboot loop" state, after receiving a call and getting very hot, I had been slightly dubious about the return of the phone from the first repair as it was so quick.

So I trotted back to the VF shop (wasting yet more time) and had a bit of a moan at the staff, stressing that I was unhappy with the phone not VF or the staff member.

Anyway, I also had a big problem with the spare phone they supplied (samsun h1 I think) as it was completely useless for email or anything other than calls. They looked to see if they had any blackberry loan phones which can handle email, guess what they didn't.
So I had to buy a PAYG phone (VF 845) which was the cheapest Android phone I could find, it's just about bearable except for the terrible battery life, at least I can get my emails and sync with Exchange. I use my phone for work and I am self employed so it is essential for my calendar, contacts and emails to be available when I am away from my office.

The staff member in the store was helpful and credited me £20 for the problems, although I still had to fork out £70 up front for the phone (which I don't actually want).

I don't understand the point of VF insurance if they can't supply me with a proper replacement phone, also it seems as if I would be better off if I broke the phone as I would have received a replacement. As I am careful with my phone this is unlikely to happen.

I visited the VF repairs page and tried to look up the status of the repair, no update since it was sent to VF. There is little point of having this search if no information can be displayed. It didn't indicate that the phone was with HTC, maybe it could indicate this and then express some kind of time scale for the repair.

I called VF customer services to try and find out where my phone is, the person told me it was at HTC. But there was no information about the fault, what needs to be repaired or when it might be returned. A bit rubbish as surely VF have some kind of tracking system with phone manufacturers to track where a repair is at.

So it's now a couple of weeks later and I don't know anything about what's wrong with my phone, the repair to be carried out or any kind of timescale.

[azul79]

I have just been in touch with htc, it is a hardware issue - the motherboard is faulty. It's a common problem with the desire it would seem. So make sure you state that to the repair centre! Good luck, I am going to have to try and get mine repaired too

[m00ser]

I agree with your diagnostics, it was getting very hot when using GPS, charging or in call. It started to go really wrong when I used the navigation for a 1/2 hour trip, the phone kept resetting. It then went into the reset loop when I tried GPS again.

As devices get more functions they get more complicated/are asked to do more processing and therefore are at greater risk of developing a fault of some description.

Anyway, it would be nice to hear from VF where my phone is and why it can't be tracked once it goes off to HTC!!

[Martin]

HI m00ser

Welcome to the eForum it is always good to see new faces on here

I understand entirely that it is frustrating not to hear when you are likely to get your phone returned.

It is always hard to keep a track of your repair when it is at the manufacturer, as we are dependant on their systems to give more information.

If you would like us to check on this status, please let us know the repair reference number that you have, we can then see what information we can get for you.

Thanks

Martin

eForum Team

[Mr_H]

Hi m00ser, you might be able to get more detail by contacting HTC support directly. UK number is here: http://www.htc.com/uk/CA_Hotline.aspx

You might need to give them your IMEI number or serial number (on your phone box if VF can't provide it) so they can identify your phone

I had my volume buttons repaired under warranty direct with them rather than going through VF. Going direct to HTC you get a ticket number associated your email address for automatic updates...

The service was Okay. The updates weren't that effective once the phone was there, I basically got confirmation of..

1. The phone arrived
2. That it'd got to the repair centre & been inspected & was suitable for repair
3. A couple of weeks waiting for anything to happen, with a weird/misleading status message (something about an invoice needing approving, that took a few calls for them to get it was free under warranty!)
4. A few days of it waiting to be repaired
5. Then an update it's done
6. Within a day it was back with me (they even sent me an update saying it'd been delivered... which I knew, because i was holding it!)

Anyway long & short of it, I know how frustrating it can be being without your phone. Good luck getting it sorted, I hope HTC can help

[azul79]

Ah, wishing I'd sent mine via HTC now! Just sent mine away yesterday via vodafone. They say May 5th return at the earliest.

[m00ser]

Hi,

Thanks to everyone for their comments, I got my phone back today, it has been replaced! The shop updated my insurance with the new IMEI number and then that was it.

Anyway it's not getting hot and seems very stable.

Not sure why it took so long to get the repalcement if the old one was duff.

So I am happy, because that's all that I want - my phone working so I can get on with my work.

I'm not sorry to see the back of the VF845 I was using as a spare, the battery life is so stupid...I hope this is the last of my problems with the desire.