19-04-2011 03:11 PM
Please help! I've updgraded to the HTC desire on pay monthly specifically so I could send and receive emails. Despite numerous phone calls to the helpline and my store, I keep being given different information on servers & port numbers and as yet, nothing is working.
My home broadband & email address is supplied by freeserve, now orange home therefore I understand that my incoming server should be from pop server orangehome.com and server port 110.
My Vodafone shop say that my outgoing server should be from Vodafone, but they can't give me the outgoing server address or server port number.
for email address I am entering my normal email address
for username I am entering everything after the @
for password I am entering the password given to my by orange
Would be enternally grateful if someone can help, thank you, thank you, thank you.
20-04-2011 05:06 PM
I'm sorry to hear of the problem you are having here.
We don't have all the email settings for your service provider here, but with most of them, you will be able to obtain instructions from the settings section of your webmail. If it can't be found there, then they will be able to tell you if you contact them.
You will be able to use their outgoing server settings as well.
20-04-2011 08:36 PM
I have an old 'freeserve account' like the member above and am suffering with a similiar problem ; I got the HTC desire three weeks back and can receive my incoming freeserve e-mail without a problem. When I try to send out with this address I get an error message 'not connected to the server'. I have phoned Vodafone on two ocassions to resolve, been into my local Vodafone shop without any success. I've phoned Orange technical support (India) who tell me that its an issue with the Vodafone server and no matter what smpt server and port number I use, I will be unable to send outgoing e-mail.
This is a very frustrating problem and one in which I look to Vodafone to resolve or at least explain why this simple outgoing e-mail sender problem is such a tough nut to crack !! Can you help in any way ?
21-04-2011 08:28 AM - edited 21-04-2011 08:40 AM
The Freeserve/Orange tech support people are fobbing you off, I'm afraid...
I have a Desire S and I can send (and receive) emails quite happily using 2 different SMTP servers both utilising different ports (Gmail and Hotmail, for reference)...
Having an Android phone would pre-suppose that you have a Gmail account...if not, you should sign up (it's free)....Then you can send mail using the Gmail SMTP server, even if your current supplier's smtp server cannot be contacted or doesn't support WAP.
This also presumes that you have the correct APN settings for Vodafone....
If you got your phone from Voda, it will be already set up
You can check:
select Wireless & Networks
select Mobile Networks
select Access Point Names
Your APN should be displayed here (Vodafone UK Contract is the one for contract phones)
If not, you'll need to enter the settings
Select the menu and choose New APN
Voda customer services will be able to give you the correct settings
26-04-2011 12:32 PM
Hi Fusion Julz,
I have created a new G Mail account and it works fine for both incoming and outgoing e-mails. No issues.
My phone is set up to the Vodafone settings you make reference to but this doesn't solve my original problem ie outgoing e-mails from my 'freeserve' email address. As stated I get them coming in fine but cannot reply !! I've had the freeserve account since 1997 so would like to preserve my 14 year identity. The G Mail account is not my first choice and as I said nobody knows me through this new e-mail address.
In other wards we are back to the original problem which I believe other freeserve users are experiencing - ANY HELP WOULD BE MOST APPRECIATED.
26-04-2011 05:29 PM
I have the same problem with my freeserve.co.uk with my new Vodafone HTC Wildfire. I have tried many different settings to get my outgoing emails working, but no success.
I have just aquired a HTC Desire S on o2, but have managed to get this working by setting the outgoing e-mails to smtp.o2.co.uk.
It looks like this is a problem with Vodafone only and unless I get assistance from the very soon, I will be telling them to "stuff" their monthly contract, which I have had with them for over 20 years!!!, because as mentioned previously here, I want to keep my freeserve.co.uk identity which I also have had for many years
27-04-2011 01:35 PM
There is a solution to this issue, using a Vodafone 360 email account.
The 360 account replaced the old Vodafone.net account, and to resolve this issue you need to follow the instructions below:
- register for a 360 account
- Do not worry about whether your handset is supported, as this is merely for the 360 application to be sent to your device. You do not need the application to have the email account set up, so you can select any of the listed devices.
- Once the account is completed you will need to change your outgoing mail settings to the below:
outgoing(SMTP) - smtp.360.com
username - set to the one created for the new 360 account
password - set to the one created for the new 360 account
port - 465
The incoming mail settings are not to be changed.
This system will work for any email account that connects through a Vodafone Mobile data connection.
Let me know how you get on, or if you encounter any further issues.
27-04-2011 10:20 PM
Now you have a working Gmail account you can use the SMTP server there (at Google) to send mails that *appear* to have been sent from your Freeserve account...
The trick is to set up the Freeserve account with the POP details from Freeserve, but the SMTP details of Gmail...
Mail is just mail...If it was posted through your door, then it wouldn't make any difference if it was Royal Mail or DHL actually delivering it...Same with email...it will still arrive even if sent via another carrier.
Quite why (aasuming you can connect to Freeserve) you can't use their SMTP server I don't know, but is likely to be to do with the security or port being set incorrectly.
09-05-2011 01:12 PM
I once made this mistake with another SMTP setting and couldn’t work out which email address it was being shown as. As usual it was the wrong one.
I can confirm that all emails you send via the 360 SMTP address, will be seen as a free serve address and not a 360 address.
11-05-2011 01:50 PM
Just to let you know that I created a '360 account' and am delighted to confirm that the settings you supplied for my outgoing 'freeserve.co.uk' e-mails are now working perfectly as your original suggestions ie I can send 'freeserve.co.uk' e-mails from my HTC Desire mobile which my recipients will see as being sent from my long established 'freeserve.co.uk' e-mail account.
Well done guys. Your support with this one is much appreciated.