HTC Desire series

[Billx]

My pay monthly phone got stolen yesterday,  the "perps" dialled 2345. why would they do this? Thanks in advance for any advice

[BenJ]

Hi Billx

Welcome to the eForum!

Oh no! Sorry to hear your phone has been stolen. Have you barred it?

2345 is our credit line for Pay as You Go customers they were probably phoning to find out the credit.

I've sent an email in case you haven’t barred this phone as you may be liable for any charges. I can also pop you out a SIM card if needed.

Thanks
BenJ

eForum Team

[bgs264]

they might have thought it was PAYG that is the number to listen to your credit and top up.

They might have wanted to know how much they could spend...

[Billx]

Thanks, that makes sense. I have barred it as you quite rightly suggested. The police have asked for an IMEI number, will that be on the box?

[Billx]

Thanks for that, i see now.

[Billx]

Thanks again BenJ, I will go into town tomorrow and pick a sim card up...but most of my ID was stolen along with the phone. If i take a passport will that be OK?

[BenJ]

Hi Billx 

There shouldn’t be a problem if you’re taking your passport.

If you like, reply back to that email and I can put some notes on your account that they can read.

Thanks
BenJ
eForum Team

[Billx]

Thanks for all the excellent help and advice, it is really much appreciated... and it yet again makes me glad we switched to Vodafone! The support is second to none. Just a final question, can vodafone tell me where the phone was when the thief dialled 2345/ It might help the police?

thanks in advance

Billx

[AnnS]

There is a reply from an administrator on the forum on this previous thread which will answer your question.  Although the poster is enquiring about a stolen iphone, the answer will still be the same for locating where the stolen phone was last used.

http://forum.vodafone.co.uk/t5/Apple-iPhone-4/lost-or-stolen-iphone/td-p/679513

[Billx]

Thanks ann, that was very interesting. i much appreciate your help.
Billx

[Mr_H]

Hi Billx,

I know it's a bit late now, but I'd recommend a mobile security app. Personally I use the premium version of Lookout: https://market.android.com/details?id=com.lookout

I did try this one too https://market.android.com/details?id=com.antivirus, but it failed to lock my Desire in a reasonable timeframe

Good luck with the situation

[mintvilla]

you should of used "plan b"

https://market.android.com/details?id=com.lookout.labs.planb&feature=search_result

you install it from the website and it loads automatically so you install it AFTER your phones been nicked which is handy as alot of people dont install the security apps kos everyone thinks it will never happen to me. 

[Mr_H]

I know it's not useful in this case, but I've just found out that the Desire S uses the new HTC Sense services which allow you to remotely sound the ring tone, lock, track & wipe your HTC from https://www.htcsense.com/uk/ 

You can also forward calls & messages too. I recommend signing up if you have the Desire S, it's not compatible with the original Desire though

I'll be uninstalling Lookout Mobile Security Premium now... & I just paid for a year, doh!