HTC Desire series

[Jarvis87]

I have a HTC Desire Z, with latest android firmware (2.3 i think) I tried updating Angry Birds Rio, my phone froze during downloading. so i took the battery out. Now it stays on the HTC splash screen. Any help? and i have already tried a factory reset.

[Ian_C]

Hi Jarvis87,

Sorry to hear you’ve been having issues. There maybe a fault with the phone.

I’ve included some help regarding faulty phones. I've also included some information on software versions. Let us know if you need any further help.

Cheers

Ian

[Kommunist]

Had this problem a couple of months ago. I had to hard reset it (clear storage).

[Jarvis87]

Just got my phone back, or what i thought was mine. Turns out because it would take longer to fix my phone they have sent me a "refurbished" phone. Got home put my SIM card in turned it on, says phone needs charging so i plug the charger in. The LED now blinks green and orange repeatedly, refuses to charge and rarely turns on now All i can say is well done Vodafone

[karlos3018]

I've just returned mine for repair after this problem too. First time it froze, I had to hard reset and it seemed to fix it...until it froze the enxt day, hung at the HTC logo then died completely!

I've heard it's a definite hardware problem, where the eMMC chip (the chip that holds the Android software) gets fried (not sure how or why) hence the freeze on the logo, or in my case complete death of the phone.

Mine's in for repair, if I get a refurb of the above standard myself, I will not be pleased.

[Martin]

Hi Jarvis87

I am sorry to see that the replacement phone is not charging. So that we can assist further please reply back to the email I have just sent and we will be in touch.

Thanks

Martin

[Jarvis87]

Turns out it was faulty connectors on the battery

[karlos3018]

Interesting! If not slightly annoying considering mine's in for repair and they didn't suggest trying a different battery. Though I am sure I tried to turn the phone on without the battery, just on AC Power and still nothing, so unless it HAS to have the battery in for DC Backup at all times, who knows...

Thanks for the update though Jarvis

[Jarvis87]

Another problem. I just tried charging it, after about 10minutes it stopped charging and the LED light started flashing Orange and Green again. I turned off the phone where the LED went solid Orange. I took out the battery wiped the connectors making sure there was no dirt, and its now charging again. Its just frustrating, my original phone never had this problem

[dcarmi]

Orange and Green flashing indicates a battery problem. Sounds like you solved it by yourself.

I picked up a cheap £4 battery from Amazon which I keep as an emergency spare.