HTC Desire series

[waynesworld]

Am trying to connect  my Desire to my home network and am getting the meesage acquiring ip address and It does not connect , i am using a Belkin router , i have tried rebooting both the router and my phone with no luck at all , any ideas . Thanks WW

[James]

Hi waynesworld,

To be honest this is a difficult one to diagnose as it could be an issue with your router or the phone.

To see what is the route cause of the issue please can you try the following;

Try to connect your phone to another WIFI connection.

Try to connect a different phone to your WIFI connection.

Check the password details you have entered for the WIFI.

Disable to security on the WIFI via the router dashboard and try to connect, does this now connect?

If you can let me know I will be able to advise you further.

James

[waynesworld]

Thanks for the reply, all the other phones in the house connect to the wi-fi with no problem and my phone does connect to other wi-fi networks. Not sure how to disable the security on the router.

Thanks

WW

[dcarmi]

Sounds to me like MAC address filtering is switched on. Have you ever use then phone on this router?

To check this you will need to log onto the router using a web browser, give the admin password and check the relevant entry in the menu. There should also be a log available showing attempted connections.

If the problem were one of security (i.e. wpa key), then I'd expect the router to rudely tell you to go away. I suspect you passed that level of security but the router then realises that your device is not on the "allowed" list.

If you look at the Belkin support website you will find a manual for your router.

[Northern-dj]

I have a Belkin and had this 

The router needs to be set to "N" or Auto band b/g/n

also try changing the channel to 13 or channel 1 by default its on channel 6 

If there is any other WiFi in the area this can effect the phone 

Belkin has a good UK support and can help with connecting the phone 

also in the settings on the router untick DHCP and save the settings 

wait for the router to reset 

then Tick the box again and let the router reset this resets the DHCP 

You can aslo set the phone to a static IP 

Here are my settings 

Security

Security Mode   =   WPA/WPA-2personal(PSK)

Authernticaton =    WPA-PSK + WPA2 PSk

Encription        =   TKIP+AES

and make sure in connection type it is set to dynamic

[waynesworld]

Thanks for all the replies , i have done all the above changes to settings and also have spoken to Belkin support , i think at the end of the discussion that i have to set up a static ip address on my phone , but he could not tell me how to do it , any ideas guys.

Cheers WW

[gdwhitehouse]

Setting a static IP address is not necessarily a great solution, as it will make your life harder when you go to other WiFi areas that use DHCP.

However to set it up you need to go to Menu > Settings > Wireless & Networks > WiFi Settings, then press the menu key and select the Advanced tab at the bottom.

In that menu you tick the Use staic IP box and fill in your required address/gateway etc. remember to use an address that falls outside the DHCP range of your router, or you may have issues.

I seem to remember there are some apps on the Market that let your phone use a static IP address at one SSID and drop back to DHCP when on others - might be worth hunting about and trying those if the static IP address works OK.

Lastly, you may find that once you have got a connection to the router once with a static IP, swapping back to DHCP might work - happened to me before.

G

PS - one final thought, you have 'forgotten' the desired networks and started fresh haven't you?

[dcarmi]

The other thing you can try is changing the channel on your router? I suspect the default is channel 6 and you may be getting interference from your neighbours.

It might be worth getting a wifi anaylser app for your phone and having a look at the surrounding broadcasts.

[waynesworld]

Thanks for your replies

remember to use an address that falls outside the DHCP range of your router, or you may have issues.

How do i know what this is

one final thought, you have 'forgotten' the desired networks and started fresh haven't you?

Not sure what u mean by this

thanks

WW

[gdwhitehouse]

Hi

OK, so your wireless router will have a DHCP range that is set in the router management console (you probably log in via a web browser). Your router might be located at 192.168.1.10 for instance, and the DHCP range could be from 192.168.1.11 through to 192.168.1.51 - meaning it can allocate any of the 40 'spare' addresses in the range to other devices. It would be good to choose something OUTSIDE that range for a fixed IP to ensure there is no conflict - like 192.168.1.71 for instance. It depends a bit on your router as to how that is set up and the IP addresses, but it will be in there somewhere.

With the 'forget network' bit, on your phone go to Menu>Settings>Wireless & Networks>WiFi Settings, then tap and hold on your network (the troublesome one) and you should get two options, Forget Network and Modifiy Network. Select Forget and then try connecting again.

Good luck.

G

[ROBINGAGA]

It works well!  

[waynesworld]

How do i find out what my gateway is cant find it anywhere . Cheers Wayne

[dcarmi]

On the phone it should be the address of your router. On the router it should be whatever your ISP sets.