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Rank 1: Guest
GemmaT
Posts: 8
Registered: ‎14-06-2012

HTC One S - Stuck in Airplane Mode when Turning on

I have a HTC One S and since the last software upgrade (Android 4.0.4, HTC Sense 4.1, Software Number 2.38.161.6) my phone constantly gets stuck in airplane mode whenever I turn it on. More specifically it is stuck 'turning off' airplane mode, i.e. this function is greyed out so I cannot try pressing the buttons to do it myself. I have to restart the phone for this to be fixed, which does work every time but is rather time consuming and annoying to do every day.

 

Am I the only one experiencing this issue? Are you aware of the bug? Do you have any solutions?

 

Thanks,

Gemma

Message 1 of 32 (17,687 Views)
Rank 40: Professor IV
thesoupdragon
Posts: 5,458
Registered: ‎09-10-2010

Re: HTC One S - Stuck in Airplane Mode when Turning on

I would suggest Factory resetting the phone.

 

Backup all your Stuff as the phone will be wiped clean!

 

Here are two different ways to reset the phone. :smileywink:

 

Resetting HTC One S


If you’re passing HTC One S on to someone else or HTC One S has a persistent problem that cannot be solved, you can perform a factory reset (also called a hard reset).

Warning: Factory reset will permanently delete all your data and customized settings, and will remove any applications you’ve downloaded and installed. Be sure to back up any data and files you want to keep before you do a factory reset.

 

Performing a factory reset from settings

  1. Slide the Notifications panel open, and then tap .
  2. Tap Storage > Factory data reset.
  3. Tap Reset phone, and then tap Erase everything.

Performing a factory reset using hardware buttons

If you can’t turn HTC One S on or access settings, you can still perform a factory reset by using the hardware buttons on HTC One S.

  1. Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
  2. Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
  3. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

TimDroid-wink-small.png

 

Autism_sig.png

Message 2 of 32 (17,665 Views)
Rank 6: Frequent Poster
dlorde
Posts: 171
Registered: ‎16-05-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on

[ Edited ]

GemmaT wrote:

Am I the only one experiencing this issue? Are you aware of the bug? Do you have any solutions?

 

 

You're not the only one. Check out the HTC One S signal and rebooting woes thread.

 

For me, the solution is not to use Airplane Mode, but it seems to be a major bug in the latest release. Let us know if a factory reset clears the problem.

Message 3 of 32 (17,649 Views)
Rank 1: Guest
GemmaT
Posts: 8
Registered: ‎14-06-2012

Re: HTC One S - Stuck in Airplane Mode when Turning on

Thanks for your replies. I managed to fix the problem by removing the 'fast boot' setting in settings > power.

 

This morning when I turned the phone on, it worked without a problem. I will continue with this for the time being as I cannot be bothered to reset the phone and reinstall everything. I recommend trying this if you are also having an issue with airplane mode.

 

Thanks for your help.

Message 4 of 32 (17,622 Views)
Rank 6: Frequent Poster
dlorde
Posts: 171
Registered: ‎16-05-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on


GemmaT wrote:

Thanks for your replies. I managed to fix the problem by removing the 'fast boot' setting in settings > power.

 

This morning when I turned the phone on, it worked without a problem. I will continue with this for the time being as I cannot be bothered to reset the phone and reinstall everything. I recommend trying this if you are also having an issue with airplane mode.

 


I have already disabled the 'fast boot' setting, but it doesn't stop the airplane mode problem if I leave the phone in airplane mode overnight. For short periods it seems to be OK. For me it's just an occasional problem at the moment.

Message 5 of 32 (17,608 Views)
Rank 1: Guest
Greggyg
Posts: 2
Registered: ‎26-07-2012

Re: HTC One S - Stuck in Airplane Mode when Turning on

Hi Gemma,

 

My mum is on her second HTC One S in 2 weeks due to the same problem! She going to change it again, probably for something else.

 

I believe it is a bug with Ice Cream sandwich.......I wonder why they rush to update and change a software which works very well (Gingerbread).

Message 6 of 32 (17,129 Views)
Rank 3: Occasional Poster
Bronsi
Posts: 49
Registered: ‎27-03-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on

Gemma,

 

Same problem with my One S since the update I did on Monday (8/10/2012) morning.

 

HTC One S

Android Version 4.0.4

HTC Sense Version 4.1

Software Number 2.38.161.6

HTC SDK API Level 4.23

HTC Extension Version HTCExtension_403_1_GA_20

 

I have not used Airplane mode for months.

I don't have any pin or other security on turning on or waking the phone.

 

I have always switched it OFF when I go to bed.

I switch it ON when I get up in the morning.

 

Yesterday it took me a while (I don't function too well in the morning) to realise that the phone was showing no signal on the notifications bar but the WiFi was working fine so I wasn't bothered. When I realised it wasn't a local Vodafone fault (no people on Facebook moaning) I started playing with the phone.

 

On turning off it seems the phone gets stuck trying to switch OFF Airplane mode and stays this way when turning on. The Airplane mode toggle is greyed out and won't work under settings and the Airplane mode option is greyed out and unaccessible on the menu when pressing the power button. It also says there "Switching OFF Airplane mode......" (or very similar).

 

As I said earlier I've not used the Airplane mode for a long while.

 

Doing a "Restart" from the power button menu seems to clear it then.

 

So why isn't the phone doing a "Restart" from being off?

This would seem to be the question which needs answering.

During the restart it does flash a notice on the notification bar about "Removing" a "Restriction" (or similar) but it doesn't hang around to be read.

 

As for Factory resetting my phone, no way. An introduced software fault is causing this, an introduced software fault can remove it too - sharpish. I don't believe Factory resetting will fix my problem so I'm not going to waste half a day (at the very least) going through that.

 

I'll try removing the fast boot option and see what happens in the morning.

 

Bronsi.

Message 7 of 32 (17,069 Views)
Rank 3: Occasional Poster
Bronsi
Posts: 49
Registered: ‎27-03-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on

Following from my earlier post.

Disbling the fast boot worked, it booted with everything working fine.

During the boot process it showed the same message I'd been getting on a restart which is:-
"Restricted access changed"

Anyone any ideas? If I get the chance some googling is in order I think.
Message 8 of 32 (16,987 Views)
Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on

Hi Bronsi,

 

Glad to see the initial problem has been fixed.

 

Have a look here for information on the Restricted Access Changed message.

 

Cheers,

 

LeeH

Message 9 of 32 (16,915 Views)
Rank 13: Guide II
cjm1979
Posts: 1,897
Registered: ‎25-11-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on


Greggyg wrote:

Hi Gemma,

 

My mum is on her second HTC One S in 2 weeks due to the same problem! She going to change it again, probably for something else.

 

I believe it is a bug with Ice Cream sandwich.......I wonder why they rush to update and change a software which works very well (Gingerbread).


 The One S was never on Gingerbread, it launched with Ice Cream Sandwich.

Message 10 of 32 (16,860 Views)
Rank 3: Occasional Poster
Bronsi
Posts: 49
Registered: ‎27-03-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on


Lee wrote:

Hi Bronsi,

 

Glad to see the initial problem has been fixed.

 

Have a look here for information on the Restricted Access Changed message.

 

Cheers,

 

LeeH


 

Lee,

 

At which point did I say my problem was fixed?

 

I may have found a "workaround", a way of bypassing the problem which lets me use the phone that the software update broke, but the problem is still there. Until a new software update comes along to fix the issue and return my phone to the way it worked before Monday's update, it is not fixed. Is it?

 

Bronsi.

 

Message 11 of 32 (16,774 Views)
Tech Team
James
Posts: 23,304
Registered: ‎21-07-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on

Hi Bronsi,

 

I’m sorry if there has been some misunderstanding here however, when it comes to firmware there is very little that we can do and say other than offer a repair to make sure that it isn’t that the update failed to apply correctly.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 12 of 32 (16,561 Views)
Rank 3: Occasional Poster
Bronsi
Posts: 49
Registered: ‎27-03-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on


James wrote:

Hi Bronsi,

 

I’m sorry if there has been some misunderstanding here however, when it comes to firmware there is very little that we can do and say other than offer a repair to make sure that it isn’t that the update failed to apply correctly.

 

James


James,

 

Of course there has been a misunderstanding. Your colleague specifically mentioned that my problem was fixed when it is not. That is misleading.

 

If he had said something along the lines of "I'm glad you've found a way of working around the problem for now" then it would have been fine. He did not. An introduced software fault, either by Vodafone or HTC, with the update, stopped my phone from working as it should. Until a patch is released which specifically restores the functionality then it is not fixed. And as such a thing has not occurred then the problem is still there.

Sending the phone away "for repair" when it is almost certainly a software fault is a silly suggestion to make. Condescension like this towards customers has always triggered angry responses, when will Vodafone learn?

 

What I would like to hear is that you acknowledge I have a problem. That you are glad I've found a workaround for now and that it is being looked into.
That the problem has been flagged so that the functionality can be tested for and restored with any follow up updates in the future.

And not ignored and brushed under the carpet.

 

Any comment along those lines would have got a "at least you know about it and can hopefully fix it" type of reply from me.

Doing the written equivalent of patting me on the head and going "all better now?" will get you nothing but posts like this.

 

Bronsi.

 

Message 13 of 32 (16,552 Views)
Rank 6: Frequent Poster
dlorde
Posts: 171
Registered: ‎16-05-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on


Bronsi wrote:

... Condescension like this towards customers has always triggered angry responses, when will Vodafone learn?

 


I have to agree, this kind of thing happens far too much. Careless answers that fail to address, misrepresent or misunderstand the question, give the impression of condescension and that VF support isn't interested and doesn't care.

Message 14 of 32 (16,436 Views)
Tech Team
Ben_H
Posts: 7,705
Registered: ‎08-06-2009

Re: HTC One S - Stuck in Airplane Mode when Turning on

Hi Bronsi,

 

Thanks for sharing your thoughts. It's standard process to send individual devices to our repair centres as this isn't an apparent fault on all units. Granted, software issues are usually amended by doing a Factory reset although I believe you've said you're not willing to do that. When a device is sent to the repair centre, it is usually fully flashed to help remove any software issues anyway.

 

I'm sorry if Lee misinterpreted your post originally. This has been fed back accordingly. Naturally, we'd be happy to look into your reported problem, but without having your handset in for repair to investigate in the first place, there's very little else we can do from here. 

 

Cheers, Ben

 

 

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 15 of 32 (16,319 Views)
Rank 1: Guest
GemmaT
Posts: 8
Registered: ‎14-06-2012

Re: HTC One S - Stuck in Airplane Mode when Turning on

Hi Ben,

 

This is a fault on more than one unit, as mine still has the fault causing me to keep it off of fast boot as a work around. I actually found that solution through a T Mobile forum and wanted to share the idea with for Vodafone customers who might also be suffering so it is affecting several units and should be fed back to HTC appropriately.

 

Have you discussed it with HTC? Are they doing anything about it like releasing a software patch?

 

I'm also struggling to see how a factory reset will fix a software issue. I'm no expert but surely the same software will be downloaded to the phone again after a factory reset, causing the problem all over again?

 

Gemma

Message 16 of 32 (16,285 Views)
Tech Team
James
Posts: 23,304
Registered: ‎21-07-2008

Re: HTC One S - Stuck in Airplane Mode when Turning on

 

Hi GemmaT,

 

This has been raised to our devices team to flag with HTC however, we won’t have any details regarding a firmware update to fix this until it has been released.

 

Sometimes the software issue can be caused by it not being properly installed on the phone and by doing a factory reset it reinitiates the software to confirm that this isn’t the cause of the issue.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 17 of 32 (16,231 Views)
Rank 1: Guest
coppolaj87
Posts: 16
Registered: ‎10-05-2012

Re: HTC One S - Stuck in Airplane Mode when Turning on

I am having an identical problem as been said above. If the phone is off for a prolonged amount of time, when I turn it on I notice that it is stuck in 'airplane mode' even though I never turned it on/used it. Once I reset my phone it connects to the Vodafone network. This all began after the latest software update on my phone.

 

I have contacted HTC regarding this issue and they said it is not a known issue and they aren't aware of it. Vodafone needs to push the issue and let them know it is effecting peoples' devices!

 

I was instructed to get a new SIM card from Vodafone if that was the problem. It wasn't. I was then instructed to do a factory reset by HTC and after doing so there is still no change. It has to do with the software update. They need to do something about this.

Message 18 of 32 (16,173 Views)
Rank 1: Guest
dern
Posts: 3
Registered: ‎21-10-2012

Re: HTC One S - Stuck in Airplane Mode when Turning on

[ Edited ]

I have the same issue.

 

Upgraded from a desire 3 or 4 weeks ago and the problem developed about 2 weeks ago when the phone updated itself.

 

The problem was only diagnosed yesterday when I took the phone in to the Newbury store. Even though they identified that the phone seemed to be stuck in airplane mode after turning on in the morning they'd never heard of the problem before.

 

Currently I'm having to turn the phone on in the morning, wait until it's booted up, hold down the power button for 10 seconds to cause a soft reset and reboot and only then does the phone work. I guess I'm now stuck waiting for some kind up software update to correct the problem. This is better than the factory reset I was previously having to do but still a pain.

 

One thing I have learned though is to not use the phone support or the email support through the web site and just to go down to the store. The people manning the phone lines and answering the emails are a dead loss. In two weeks they've just been following the scripts with no attempt to diagnose the problem. I'm on my 3rd phone in that fortnight (the last one supposedly was fully tested and reinstalled before it was sent to me but it's suspiciously identical to the first 2) and 2nd sim. They even sent me an invoice for the second sim. I don't know how many conversations I've had where I've been told to remove the battery which you can't on an S. It's been a deeply frustrating experience with no resolution at the end of it.

 

And all this for £33 a month tied in for 2 years. Really unhappy with vodafone at the minute and wondering why I've paid more for the service because I trusted them and they've been unable to deliver. 

 

The guy in the shop helped me diagnose the problem, refunded the sim price and refunded 2 week line rental... really helpful but the same level of support should be available on the phone and online in this day and age especially considering that this is vodafone's core area of expertise.

 

Cheers,

 

Mark

Message 19 of 32 (16,063 Views)
Rank 1: Guest
alanbur
Posts: 7
Registered: ‎07-09-2012

Re: HTC One S - Stuck in Airplane Mode when Turning on

[ Edited ]

I can confirm the fault is entirely as described in this thread

 

  • After booting the phone has no signal, not even emergency calls can be made
  • The Aeroplane mode setting is greyed out after boot, showing a  'turning off' message
  • The problem only appeared after the 4.0.4 update is applied
  • The phone needs to be off for some time (20-30 mins) before the problem occurs
  • 'Power off' triggers the problem
  • A factory reset makes no difference whatsoever
  • 'Restart' after power on works around the problem until the next power off, when it happens again
  • Turning off 'Fast boot' also seems to work around the problem

Android 4.0.4

HTC Sense 4.1

Software 2.31.401.5

HTC SDK 4.23

HTX Extension HTCExtension_403_1_GA_20

Message 20 of 32 (16,046 Views)