HTC One series

[DaveCD]

Hi everyone.

Thank you for your posts.

I understand the excitement for this new device and I have been informed that all successful pre-orders have been fulfilled and you will receive confirmation of this shortly.

Our sales team are busy on the phones and if you are expecting a call they will be with you as soon as they can.

If the device is ordered online there is no option to to request next day delivery however this is possible if you upgrade in store (dependant on stock availability in store) or over the phone.

Many Thanks

DaveCD

eForum Team

[asylumSKP]

I should report that VF did come through eventually. Have just taken receipt of my One S.

My complaint about the disorganisation, broken promises and contradictions from customer service remain though. They quite clearly could have handled this launch much better.

[Dave]

Hi guys,

Joe_B - I've sent you a PM to get you on the callback list. Just follow the directions listed there.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

----------------------------

A2a - I can see you're on the callback list already, so if you haven't been called yet you will be getting one soon.

Dave

[JB123]

Hi,

I'm interested in finding out what deals Vodafone is offering on this phone to existing customers.

Thanks 

[johncolm]

I started this thread weeks ago, can't believe I haven't had a call back yet.   Any word on when this will be?

[PaulE]

Hi JB123, 

I've sent you a PM so that we can take a look at what we can offer you as an upgrade

You can find your PM inbox here

Once we get your email we'll be in touch as soon as we can

@johncolm, I've answered your other post here, we've tried to call you and we'll keep trying until we reach you

Paul

[JB123]

Hi Paul,

I sent this message yesterday - when do you think I can expect a call?

Thanks. 

[johncolm]

Thanks guys, had some signal issues over the last few days but spoke to Kay today, sorted out now.

I also wanted to let you know that the Customer Survey link in the email doesn't work; happy to complete it if you want to send another link.

[Nabs]

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johncolm wrote:

Thanks guys, had some signal issues over the last few days but spoke to Kay today, sorted out now.

I also wanted to let you know that the Customer Survey link in the email doesn't work; happy to complete it if you want to send another link.

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Try this link

[azzledazzle]

Johncolm - You said you have been having signal problems. Could you tell me what sort of problems you were facing ? And how did you get it sorted ?

I only ask because im having something similar, I got the One S because my Sensation was awful with vodafone, I couldnt get a signal anywhere, The One S is better... But im still not getting full bars like i did on my SGS (before Sensation) 

I live in a great signal area, not too far from a mast. Ive only got 1 week to test the device until it becomes my permanent phone, So id like to clear up any isses before i commit to keeping it for the rest of my contract. 

Thanks ! 

[johncolm]

azledazzle, my signal is usually okay but I was on holiday in an area which isn't normally great and to make things worse was having problems with one of the local masts. Even restaurants were having problems using wireless payment machines!

[azzledazzle]

Oh i see, So it was a fault in the area and not with the phone.

Thanks for clearing that up

[johncolm]

Nabs

Thanks, this gives me the link to the survey but Kay isn't one of the tteam member options listed.  Could it be a different survey page?

JC

[Kay]

Good Afternoon john, 

You can fill out the survey for me here. 

Thank you very much for taking the time to do this, I really appreciate it. 

Best wishes, 

Kay