09-05-2012 09:42 PM
Looking for advice. Recently received my new HTC One X and love it but after a little while I noticed a creaking noise from it when using it in a quiet place. Basically it looked like when it was starting to get hot the glue/epoxy holding the screen to the body might be going soft and the left hand side of the glass had a tiny bit of play in it. If I was touching or pressing an icon at that side I think the screen was moving down and sticking then coming back up again making the creak noise. If I held it down gently and left it to cool it went away. Also when this happened if you pressed the screen gently at the left hand side the image would distort (colours bleed etc). I contacted Vodafone who I can honestly say were great and said no problem and sent out a replacement handset even though I had had the handset for over two weeks. This made me think it was a design or manufacturing problem so I searched Google and found a few people talking about the image distort.
My replacement handset arrived and I would say its worse as both left and right sides of the screen display the same problem? Is this happening to others? Can Vodafone confirm if this is an HTC design or manufacturing problem or are all the handsets like this.
Its not a big deal but worried if left and it is a problem then it will get worse over time and then its a repair not a replacement handset.
I have contacted HTC and will post any reply here. Hope the Tech Team can help.
10-05-2012 12:10 AM
I too have the same problem. Received my phone 11th April and it seems to be an out of box defect. I just assumed it was just because of how the phone was built, however like you've said some people do not have this issue. The device just doesn't seem very rigid
As I am out of the 7 days then I assumed my phone would need to be repaired, and I'm not sure whether they could or not. Also, this is my only issue with the phone and would be worried that a replacement may be worse or have other issues that have been appearing.
My only thought is to live with it, and if it gets worse send the phone back for a repair (once HTC know how to resolve the issues).
Are repairs carried out by vodafone, or HTC technicians?
10-05-2012 09:58 AM
10-05-2012 10:12 AM
Unfortunatly investigations into these types of issues xan take a long time.
I have a demo One X recently and after hearing about this did some investigating, I couldn't replicate it on the demo handset at all. What i take from that is that this has potential to be a fault batch or batches rather than a design fault
10-05-2012 11:07 AM
10-05-2012 12:38 PM
Didn't admit there is a problem but didn't dismiss it either so no further forward.
Vodafone?????? Any comments.
10-05-2012 01:25 PM
Any help from the tech team would be really appreciated.
10-05-2012 03:54 PM
Hi connelly73 and junitrules
Thanks for both of your posts here.
This is not a general issue as you two are the only two examples I have seen who are experiencing this problem on our eForum. You can get the phone replaced if you are within 7 days and if you aren’t, this will be covered under your warranty for a repair.
To find out what you need to do in order to get this sorted take a look at our Vodafone Repairs Thread. This can be found here.
10-05-2012 07:22 PM
16-08-2012 04:27 PM
Went in today to collect it as received text saying it was ready even though it was sent away four days ago thinking that was quick.
Well they had sent out a refurbished phone and it had loads of screen bleed and some flex on left side.
I spoke to the manager of the shop and told her i wasnt going to accept this as its a know fault on all the forums, to be told thats the first they had heard of it and all of the one x phones did it and it was normal.
It wasnt until i insisted that i wasnt going to accept it that they said they would send it away.
My original phone was perfect in every way until it developed the signal fault, so is it vodafone policy to not repair the phone sent in and to send out any "refurbished" phone as im not impressed as the phone sent out was not perfect.
Im now wondering how many phones im gonna have to reject before i find one in perfect condition.
17-08-2012 09:56 AM
It sounds like you received a refurbished handset, which would mean that the original device was deemed beyond economical repair when it was examined.
Refurbished handsets are usually checked and quality tested to ensure they work as new, so please accept my apologies if you have received one which was in any way faulty. I'm glad to hear the store have already taken action to help resolve this, and please accept my apologies for the inconvenience.
Let us know if the issue persists when you get the handset back.
17-08-2012 05:02 PM
It took alot of persuasion for them to accept it was not normal and that i was not going to accept it as a replacement.
I should have a replacement on the 23-08-12 according to the form.