HTC One series

[connelly73]

Looking for advice. Recently received my new HTC One X and love it but after a little while I noticed a creaking noise from it when using it in a quiet place. Basically it looked like when it was starting to get hot the glue/epoxy holding the screen to the body might be going soft and the left hand side of the glass had a tiny bit of play in it. If I was touching or pressing an icon at that side I think the screen was moving down and sticking then coming back up again making the creak noise. If I held it down gently and left it to cool it went away. Also when this happened if you pressed the screen gently at the left hand side the image would distort (colours bleed etc). I contacted Vodafone who I can honestly say were great and said no problem and sent out a replacement handset even though I had had the handset for over two weeks. This made me think it was a design or manufacturing problem so I searched Google and found a few people talking about the image distort.

My replacement handset arrived and I would say its worse as both left and right sides of the screen display the same problem? Is this happening to others? Can Vodafone confirm if this is an HTC design or manufacturing problem or are all the handsets like this.

Its not a big deal but worried if left and it is a problem then it will get worse over time and then its a repair not a replacement handset. 

I have contacted HTC and will post any reply here. Hope the Tech Team can help.

[junitrules]

I too have the same problem. Received my phone 11th April and it seems to be an out of box defect.  I just assumed it was just because of how the phone was built, however like you've said some people do not have this issue. The device just doesn't seem very rigid

As I am out of the 7 days then I assumed my phone would need to be repaired, and I'm not sure whether they could or not.  Also,  this is my only issue with the phone and would be worried that a replacement may be worse or have other issues that have been appearing.

My only thought is to live with it, and if it gets worse send the phone back for a repair (once HTC know how to resolve the issues).

Are repairs carried out by vodafone, or HTC technicians?

[connelly73]

We need HTC or even Vodafone to speak up on this. There is lots on the net about it but nothing from HTC or the major mobile network providers. If it is an out the box design or manufacturing fault I don't want a repair ill be looking for a new handset. Still waiting on a response from HTC. Come on Vodafone can't you put pressure on HTC to answers the consumers concerns??

[Nabs]

Unfortunatly investigations into these types of issues xan take a long time.

I have a demo One X recently and after hearing about this did some investigating, I couldn't replicate it on the demo handset at all. What i take from that is that this has potential to be a fault batch or batches rather than a design fault

[connelly73]

That me be so but how does that help the customers? Surely Vodafone or HTC should make a statement that it will replace the handset if its a faulty batch? I can't just keep sending mine back hoping I eventually get a good one? We need someone from HTC or Vodafone to make a statement instead of keeping quiet. Would it be an issue for trading standards?

[connelly73]

Well got a reply from.HTC sorry take it back to where you purchased it to get a replacement. Interestingly they say they will.replace handsets up to 30 days????

Didn't admit there is a problem but didn't dismiss it either so no further forward.

Vodafone?????? Any comments.

[connelly73]

Ok tech team need your input and help. HTC will not deny or confirm any problem with this handset. Do you know if this is getting reported by other customers? Are Vodafone aware of any issues? They themselves offered to replace the handset which I found odd but if its not suddenly going to get worse and the phone stops working I can probably accept it but won't be going with HTC again just because of they answer in riddles.

Any help from the tech team would be really appreciated.

[Nabs]

The Tech Team will respond, they work on a first come first serve basis so will answer as soon as they can.

[Wayne]

Hi connelly73 and junitrules

Thanks for both of your posts here.

This is not a general issue as you two are the only two examples I have seen who are experiencing this problem on our eForum. You can get the phone replaced if you are within 7 days and if you aren’t, this will be covered under your warranty for a repair.

To find out what you need to do in order to get this sorted take a look at our Vodafone Repairs Thread. This can be found here.

Thanks

Wayne

[connelly73]

Thanks Wayne think I'm possibly being a bit too critical but not sure. The phone looks fine its just the screen discolouration that's a worry. I suppose its under warranty so shouldn't worry too much. It's just others saying no discoloration and some saying don't press it hard but it is a gentle press. Vodafone customer service has been great and replaced it already as it did develop a creak type noise when touching screen and I'm sure if anything ever came out from HTC to say there is a batch problem it will be sorted.

[Dasco]

I had a fault with my one x in that it lost signal and wouldnt reconnect, so took it to my local vodafone store who sent it away on Monday.
Went in today to collect it as received text saying it was ready even though it was sent away four days ago thinking that was quick.
Well they had sent out a refurbished phone and it had loads of screen bleed and some flex on left side.
I spoke to the manager of the shop and told her i wasnt going to accept this as its a know fault on all the forums, to be told thats the first they had heard of it and all of the one x phones did it and it was normal.
It wasnt until i insisted that i wasnt going to accept it that they said they would send it away.
My original phone was perfect in every way until it developed the signal fault, so is it vodafone policy to not repair the phone sent in and to send out any "refurbished" phone as im not impressed as the phone sent out was not perfect.
Im now wondering how many phones im gonna have to reject before i find one in perfect condition.

[Dasco]

Have started a new thread for my fault but dont seem to be able to delete or edit the above post

[Dave]

Hi Dasco,

It sounds like you received a refurbished handset, which would mean that the original device was deemed beyond economical repair when it was examined.

Refurbished handsets are usually checked and quality tested to ensure they work as new, so please accept my apologies if you have received one which was in any way faulty. I'm glad to hear the store have already taken action to help resolve this, and please accept my apologies for the inconvenience.

Let us know if the issue persists when you get the handset back.

Dave

[Dasco]

Ok Dave will let you know how I get on.
It took alot of persuasion for them to accept it was not normal and that i was not going to accept it as a replacement.
I should have a replacement on the 23-08-12 according to the form.