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05-02-2014 06:27 PM
Has anyone actually got this working on the HTC One?
I have spent more than 2 months trying to get this working and have experienced some of the worst customer support I have ever had! The final straw has been recieving texts saying 'You are missing out on your free trial'!!!! I know I am missing out and have spent over 24hrs on the phone to you with no solution and numerous times when the operator has just hung up. If this isn't sorted soon I am going to have to take this further!
On a side note I asked them to activate my MMS messaging and when it still wouldn't work I contacted them again and was told instead of activating it they had barred it!
I have been with Vodafone for many many years but they are really starting to annoy me now!
08-03-2014 01:18 PM
I have this exact problem, the sole reason I stayed with Vodafone was for this 4G Red Package entertainment. I only upgraded to the HTC One on the 28th Febuary and since then all I get when I try to 'Validate my subscription with Vodafone' for Sky Sports is 'Turn off your Wi-fi'. It's bitterly disappointing as I'm missing out on so many things I wanted to watch. I was on the live chat for over an hour yesterday, the guy helped me as best he could, I tried every little thing he could think off and it just got to the stage where he said he couldn't help. I was on the phone to the Tech Team and sadly they couldn't come up with a solution either. I hope this gets resolved.
08-03-2014 01:25 PM
09-03-2014 08:45 AM - last edited on 09-03-2014 01:24 PM by Retired-James
WiFi! I just get the message 'Your phone number is not registered, please contact support' Pathetic service!!
Does anyone know where to direct complaints because this has gone on for far to long now?
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10-03-2014 09:41 AM - edited 10-03-2014 02:31 PM
Hi wjfreeman,
I can see Darshit on my team emailed for an update back on 28 February. I've pushed for a reply as I can't see any new information. We'll be in touch here or via email as soon as we know more.
Apologies for the delay in the meantime.
Cheers, Ben
Edit: Your reference for this case is INC000012854642.
11-03-2014 01:49 PM
11-03-2014 08:20 PM
12-03-2014 02:29 PM
12-03-2014 05:45 PM
I need some help too, it just tells me to turn my wi-fi off but it's not on.