HTC One series

[hindesbeans]

Give up trying people

i challenged vodafone today and diplomatically accused them of knowing full well that they had a problem and trying to brush it under the carpet.

The guy i spoke to said that i could choose any other phone in the vodafone range that i wanted and keep my contract exactly the same and return the one x

i said i didnt like any other phone and prefer the one x to the only other comparable phone the galaxy s3, and that i would like to keep the one x but have it working properly. The guy said to me "but you want a phone that works"

so tomorrow i am going to get the s3, i dont want it, i much prefer the one x but i do need a phone that i can use as a phone in my house.

everything i read says to me that the one x is better than the s3

better screen, quality feel, most people prefer sense to touchwiz, better sound quality, more durable, but none of this makes my one x work as a phone in my own house but hopefully the s3 will.

good luck guys and girls

[SPalmer99]

hindesbeans

can you please report back when you get your s3 if it works correctly with the SS?

I had to go out yesterday afternoon and forgot I had switched my phone to WCDMA and missed an important business phone call :-(

So may need to follow your examples if the one X cannot get sorted

Thanks

[guc925]

Changing phones is not an option for those of us who have SIM only contracts with vodafone and bought the SIM free HTC One X after Vodafone's assurances that it was completely compatible with the Sure Signal.

We need Vodafone to fix this problem themselves or via HTC and quickly.

[xenva]

Can Vodafone assue us that they are resourcing the resolution of this issue properl?.  It can't be that difficult, the X1 will connect if you put it in WCDMA mode however it is not practical to switch in and out of mode every time you go in and out the building with the ironically named Sure Signal.  I guess it is a Sure SIgnal problem and that it isn't mimicing the cell signal accurately enought to work with the X1.  If this issue is not resolved soon I and I guess many others, will have to follow the lead of your other customer and swap the phone for an s3 which would be a shame and involve a waste of time and effort.

[Simon]

Hi All

It has been raised to our devices and Sure Signal product teams and they're testing the devices to try and replicate the issue. This is all the information that we have available at this stage.

Thanks

Simon

[philsull]

Simon,
If it's any further use my VSS is the older type and has my phone number showing up twice despite transferring ownership to my wife's account and back (it still wouldn't delete.) I had to do that because I had to swap to microsim and took ages just to get the handset connected in the first place. This may or may not be relevant to your testers if they are running simulations!
(From me, someone with >25yrs experience in RF/microwave/electronics etc!)

Phil

[hindesbeans]

Okay here it is.
I begrudgedly changed to a Samsung s3
It works 100%with the sure signal and is awesome.
I didn't believe it would be as good as the one x as I am a HTC used through and through.
But it is better by miles. It is leaps and bounds better than the one x.
Don't waste anymore time, just make the switch and all your sure signal problems will be a thing of the past. And you will have a better phone.
Hope this helps you all
Good luck.

[cesquire]

So I bought my HTC One X for my business through Dial a Phone,

Where do I stand getting a different phone?

Vodafone seem to at fault here, I was told any 3G phone is OK with the Sure Signal. Obviously this is incorrect.

The SS worked fine with our old phones for over 2 years and my colleagues I-phone 4S is fine now.

A reply from a Vodafone guy would be appreciated.

[Ben_H]

Hi cesquire,

Thanks for posting. If you didn't source your hardware directly from Vodafone, you'll need to discuss options with the supplier; in your case Dial a Phone. 

We're continuing to discuss this with our technicians and will post with an update as and when we get one.

Cheers, Ben 

[cesquire]

So how do I go about explaining to them that I want a different phone because it works, but just not with the Sure Signal.

[cesquire]

OK.... Possible solution:

From a post on XDA Developers:
To correct your APNs, search for your carrier here, then make sure all the values are matching between what's listed on that page and what is shown under Settings --> More --> Mobile networks --> Access Point Names (APNs). If you need to edit any values, save what you changed and then reboot and see if your mobile data is working properly.

In addition, fixing APNs will also allow you to send MMS if they weren't previously sending or receiving properly.

https://github.com/cyanogenmod/android_vendor_cm/blob/ics/prebuilt/common/etc/apns-conf.xml

I had this APN set up: Vodafone Contract WAP

I added the following to a new APN, saved and rebooted:

<apn carrier="Vodafone UK Contract Internet" mcc="234" mnc="15" apn="Internet" user="web" password="web" server="*" mmsc="http://mms.vodafone.co.uk/servlets/mms" mmsproxy="212.183.137.012" mmsport="8799" type="default,supl,mms" />

And it seems better, not sure it is solved, but I have made and receiced calls withoiut dropping the data.

Can somone else try it, and could someone from VF tech confirm if this is a suitable solution that won't cause problems.

Cheers

Craig

[EddyOS]

That's the normal APN details that I already have on my One X. Not tried using an SS yet as I've not been to my parents but my Dad's SGSIII works fine with it

[guc925]

I agree with cesquire, for us people who bought HTC OneX SIM free from vendors other than Vodafone only AFTER receiving assurances from Vodafone customer support that it was fully copatible with VSS, we have a problem which is Vodafone's responsibility.  The HTC One X works perfectly in all environments except Vodafone's Sure Signal and I have now had it for several months hanging on because Vodafone's message on this forum has been that they are investigating this problem.  Sorry but telling us to go discuss swapping ithe phone with the supplier we bought it from is just not going to fly, they will rightly say it is not their problem as the problem only occurs with Vodafone's VSS.

[Ben_H]

Hi Craig,

Adjusting the APN's manually while a case is being investigated around the Sure Signal claims won't cause any harm at all, especially as such settings are reversible should they interfere with any other workings on the handset. I'm glad to see you found a work around in the interim and I appreciate you sharing it for others who may be affected to try themselves

guc925 - We give all of our customers who source devices from us directly a 7 day cooling off period with their phones. This allows them to test them out to see if they're suitable for the use each individual requires. Customers can find a phone which not only has the best features and interface for their needs, but also check to see if the antennae strength is strong enough or the battery life is sufficient for normal use between charges.

I'm confident those using a Vodafone Sure Signal who are one of the people experiencing this compatibility issue will be able to approach their broker to arrange a swap within their return periods. Seeing as how fundamental the service is for those that depend upon it, I can't imagine anyone would be outside of the cooling off timescale (excluding those third party brokers who don't practice a swap period). 

Cheers, Ben

[SPalmer99]

Ben_H

I would like to take issue with your comment that the 7 day cooling off period is long enough to establish if the unit is suitable. I purchased mine in mid-April and as far as I was aware everything worked fine. Yes I tested the SS the day I received the phone and yes it connected correctly so as far as I was concerned no issues. It was only later in April that I noticed the fact that the call quality would randomly drop as if the GSM signal is good then your don’t notice the switch. However, as the GSM is very variable it was only when I noticed a pattern that I spotted that the phone was switching to GSM. As you have to take the phone away from your ear during a call to see the screen it is not obvious the phone has switched. So then I start trawling web sites etc trying to find out what I may have done wrong with the phone set up and eventually found a reference to "calls drop" on the vodafone sure signal site. So then I start doing the broadband tests, moving router, reconfiguring the network etc etc and only at the end of May when another customer was sent a replacement sure signal to test did I request a replacement SS. That was received but didn’t make a difference and I then came across this thread that was alluding to the problem being the HTC One X. So a long story short here we are at the beginning of July and it is only now that it is looking that it is the HTC One X. So a tad way past the 7 day cooling off period.

The fact that Hindebeans has switched to the galaxy sIII and has confirmed it works correctly without any drop out and the fact that I missed an important call last week due to having to manually switching to WCDMA is moving me to want to take up the similar option (I have a contract with Vodafone). However, I do like the One X and in all other respects it meets my needs and so would rather have the problem cured but I cannot continue like this much longer as I am in the middle of a major project and am on the phone for many hours during the day and working from home means the correct connection to the SS is critical 100% of the time and also when I am away from the SS. So the manual switching is not an acceptable option any longer.

I believe that unless this issue is clearly advertised when purchasing the HTC One X it is unlikely that most people would realise that although they have connected successfully to the SS does not mean the connection will remain and it is so variable depending upon the GSM signal quality. Therefore, the 7 day cooling off period for this issue needs to be reviewed.

Steve

[mrdjfarrell]

This whole thing is an absolute disgrace.

Vodafone have given me the runaround on this issue after weeks of tering my hair out (so much for the seven day return period!), and it was only by chance I found this thread.

They know full well about this issue, but never once mentioned it during 'troubleshooting'. Seems funny that Phones 4U had the answer immediately, and referred me straight back to these jokers when I tried to return the handset stating it wouldn't work with the Suresignal.

I'm now being completely igmored by the CEO office, despite sending emails to Guy Lawrence directly, The CEO office generally, and also several other named contacts within the CEO office.

Seems like now I'll need to contact Trading Standards and possibly a solicitor to get this horrible experience sorted out. Vodafone are obviously just another huge corporation that is only interested in one thing: Money.

[James]

Hi Guys,

Many thanks for your time whilst we have been looking into this issue for you.

At the moment we have managed to replicate the issue for you and it looks like it may be something to do with the WIFI on the handset.

We have recorded the logs of what happens and are currently working with HTC and ALU to get the issue resolved with the connection dropping when connected to the Sure Signal and using the HTC One X.

Rest assured we are not ignoring this issue, nor have we forgot about it however, we are now waiting on updates to be provided in regards to what is required to resolve this issue.

The handset does work with the Sure signal however you will need to deactivate your WIFI and change the connection settings to WCDMA Only, although this is not a permanent fix, it is a workaround whilst we work to wards a final resolution for you.

Unfortunately once you have passed the initial 7 days we are unable to change the phone for you.

Once we have confirmation of a resolution we will let you know.

James

[mrdjfarrell]

Well I for one have had enough.

I've spent many hours of my valuable time whilst Vodafone have stood back and watched me struggle against a known issue.

I either want my PAC code, or a handset that is at least as good as the OneX and that works with the Suresignal.

Some of your staff in the CEO office need to go on a course in Customer Liason skills, rather than treat paying customers like they're being given something for free.

[burnside]

Thanks for the update James.  

I assume that as we're being told not to use WiFi anymore, then we will be credited if we go over our data allowances?

The statement about not being able to change phones if you're outside of the 7 days period seems pretty harsh to be honest.  Vodafone have sold us a phone that doesn't work on the Vodafone network in the state that it was shipped, and intended to be used.

Can you keep us updated please..

[Ben_H]

Hi mrdjfarrelll/burnside,

Unfortunately as the handsets still work on the effective Vodafone network as a whole albeit not the Femto units, we'll be unable to swap them under the 'fit for purpose' prose. We'll continue to work on the Sure Signal issue in the meantime. Handsets older than 7 days old cannot be re-used as return sale devices either so this is why the cooling off period is set in such a way.

I can appreciate it's frustrating being affected by an issue like this. As James has pointed out we are now aware of the problem thanks to replication but we need to give our technicians a chance to liaise with HTC and the Sure Signal teams to get a fix. It's not something that will happen overnight I'm afraid but at least we have a work-around in the interim. I'd suggest for data browsing on Wi-Fi to reactivate the setting and only disable it once you've come off browsing or if you want to call/text instead of use data services.

You can request a PAC for your number at any point, however you will be subject to an Early Termination Fee for any outstanding commitment left on your agreement. This is calculated as your core line rental cost (before VAT and discounts) multiplied by the number of months remaining.

Cheers, Ben